3 /5 Edwin Silva: First time visiting The Henry. Parking was easy and the atmosphere was great, especially on the bar side where we entered. Unfortunately, our experience with the hostess in the main restaurant section was disappointing.
We had a reservation made two days in advance. While delays on New Year’s Eve are understandable, being met with a cold attitude, visible annoyance, and even an eye roll toward my wife when we politely asked about our wait (15 minutes past our reservation) was unacceptable. She was noticeably warmer to another guest who appeared to be a personal acquaintance. For a high-end restaurant recommended by our hotel concierge, this was a poor first impression and nearly ruined our first visit on such a special night.
Once seated, the experience improved significantly. Our waiter Jake was welcoming and attentive, the food runners were great, the food and cocktails were excellent, and dessert was outstanding. Jake and the service team saved the evening and our first New year’s celebration in the Dallas Area for us.
I would recommend that The Henry’s management addresses this issue with their staff and educate them on the importance of first impressions if they want their brand to endure. I truly hope that this was simply an isolated moment and not representative of the hostess team overall, and that a future visit will fully reflect the high quality of the food, service, and atmosphere we enjoyed.









