Pluckers Wing Bar - Allen (TX)

1 /5 RC Appas: This was one of the worst restaurant experiences I’ve had. Our party of four arrived at 6:45 pm on a busy Friday, and while the waitlist was managed well—we were seated in 30 minutes—things quickly took a turn for the worse once we sat down. It took nearly 10 minutes for our server to take our drink orders, then our food showed up before any of the drinks arrived. During that period, there was a loud commotion when someone in the restaurant dropped a crate of beer glasses, which the staff later blamed for ongoing delays. We received our beers when we were already halfway through our meals, and they were completely flat. The waitress explained that the long wait and the poor quality were both due to the earlier incident. Our mocktail and soda refills also arrived late and only after we reminded the staff multiple times. Throughout the evening, the staff seemed overwhelmed and short on supplies like pint glasses, which led to a frustrating, disorganized atmosphere. The whole experience suggested that better management and training are badly needed. I would not return or recommend this restaurant, especially since there are plenty of other local places that serve better wings and beer for the same price.

2 /5 Anna Holland: This place is super hit or miss. When the food is good, it’s great, but when it’s bad it’s truly terrible. Tonight we waited 30 minutes for seating, which should have been the first clue that they were overwhelmed. Our server was disengaged to the point of being rude, and left our table completely alone for the entire time from appetizers coming out to our food coming out. We didn’t get refills until most of us were done eating, because it took her that long to go get them. The fried cheese exploded in the fryer and then cooled off to lukewarm before it came out. My wings had no lemon pepper on them, nor did my fries (even though I paid for it). The fries were cold, too. And my husband’s BLT had bacon so burnt it crumbled into little chunks. It was incredibly disappointing. Every time we’ve been here the music or sports on the TVs is way too loud, making it hard to hear anyone (including the server). That’s consistent, so 1 star there. I did 2 stars for food and service because sometimes the food is amazing and the service is good, but tonight it would have been a 1 star on all counts. It’s disappointing, because when things go well this is one of my favorite places to eat, but since I can’t trust the quality to be good each time I think we’ll be taking a break from Pluckers.

5 /5 Mike Barr: Just had a late dinner there with my wife while visiting family nearby for the holidays. Really loved the experience! Sully, our server, took incredible care of us from the jump. I have a gluten allergy, and he checked everything multiple times to make sure I wasn’t ordering anything that might contain hidden gluten. Since it was our first time there, he was able to offer us a free appetizer on the house! Their wings and waffle fries were totally gluten free, which is awesome since waffle fries rarely are. Chips and queso were also VERY good. Highly recommend this place! Ask Sully for a server if you do.

5 /5 Syd Voll: Absolutely awesome food! Got a strawberry lemonade and an appetiser platter that came with fried mac and cheese, mozzarella sticks, fried pickles, and mini boneless wings. The Dr. Pepper wings are the best flavour Ive ever had!! My server Daniel was super awesome and friendly and honestly made this one of the best trips to Pluckers!

1 /5 Ricardo Galaviz: I have had some unfortunate experiences at different pluckers locations but man does this take the cake. Firstly, my family have always enjoyed coming to the Allen location because their service was always usually great and so was there food. Also, one or two mistakes wouldnt warrant a bad review but this was just one after another. It first began with a hair found in our marinara sauce in our sampler appetizer which almost broke our appetite but since it was only one mistake we wouldnt let it ruin the whole dinner and we were pretty hungry. This leads into our next issue...the wait time. After initially ordering and recieving our sampler, it took a good 20 min to order our food followed by a good 35- 40 min to recieve it. It would be understandable if the place was packed and servers were incredibly busy, but viewing 5 servers sitting at the kitchen entrance gossiping and even putting on cosmetics does not convey a busy restaurant. Just for context, we entered and sat down at 7:30 and left at 9:45. When we did finally get our food out and needed a few items, our server did not seem to take care of us any further. Multiple times I am pretty sure she saw us trying to get her attention and no response or acknowledgement. This lack of attention was also reflected in retaining our orders. Drink refills were forgotten and what was supposed to be a boneless bites basket ending up being a boneless wing basket with the upcharge as well. We were told she could ring it up correctly and we could wait for the bites, but the thought of waiting 20 more min was really not an option with a rumbling stomach. After all of these problems, you would think the appetizer may be reduced or at least some discount would be given but no apology or credibility was taken. I was really hoping to have found our pluckers location but the way this night went it just leaves us wanting to search for better.