1 /5 Kelly Welch: I came in during a very busy time to pick up a to-go order, which I completely understand happens. After waiting about 15–20 minutes, I politely asked the assistant manager working behind the bar—who has visible tattoos on her ears, neck, and face—if she could tell me where my order was or how much longer it might be.
Her response was, “Well, I can lie to you.” When I asked again if she could please check on my order, she started laughing, went into the kitchen, and began talking negatively about me to the kitchen staff—within earshot—all while I was simply trying to get an update on my food.
When I asked to speak to a manager, she informed me that she was the assistant manager.
Eventually, a manager came out and handled the situation very professionally. He was kind, calm, and respectful. He explained they had received a large number of orders at once, confirmed they were working through them in order, double-checked on my order, and let me know it would be the next one out. I appreciated his professionalism and told him I completely understand delays during busy times.
My issue is not the wait, the kitchen, or being busy—it’s the assistant manager’s belligerent, dismissive, and unprofessional behavior. There is no excuse for laughing at a customer or speaking about them to staff instead of helping.
I hope ownership addresses this, because customer service matters just as much as the food.
