R Morretti I selected Caliber Collision primarily because they were listed as a preferred shop by my insurance and are conveniently located near my home. The front desk staff, especially the receptionist, was extremely friendly and helpful, unfortunately, the rest of the experience fell short.
Jawun was assigned as my service advisor. While he was courteous, the quality of the work performed on my vehicle was disappointing. Upon bringing the car home, my husband and I immediately noticed some issues that were not present when the vehicle was dropped off: new scratches on the door, and a fresh ding on the door.
I promptly returned to the shop, where they attempted to buff out the scratches (which are still visible) and re-secured the loose panel that was supposed to had been repaired. I was told I would receive a call to schedule a time to address the door ding, but it’s been over a week with no follow-up.
While the repairs were completed on schedule, the workmanship and lack of communication afterward have been frustrating. Based on this experience, I would not recommend this particular Caliber Collision location.
1 /5
jan rainey I cannot say enough about caliber collision. I will absolutely use them in the future. Trent, went well beyond the scope of what he needed to do for my repairs and cannot say enough about the experience I had with caliber collision. When they say they will make sure you’re satisfied customer they go well beyond to make sure that is true.
5 /5
MySharai Helping Hands, LLC They fixed my Lexus looks like it was never hit! Their customer service is top tier! I love the front desk receptionist she was very friendly and helpful! She remembers every person that walks through the door which is very impressive! I highly recommend
5 /5