1 /5 Myers Drew “Sgt Sreym”: I recently brought my wife’s ring in for warranty service and potential repair or replacement. Unfortunately, this has become a recurring issue—we’ve had to send the ring in for repairs four times over the past two years. Despite my wife being extremely careful with it, removing it even for routine tasks, the ring has consistently had problems, including loose stones and gold wearing off.
During our most recent visit, we were initially told an exchange might be possible. We then spent over two hours selecting a potential replacement, only to be informed afterward that we would be required to purchase a new warranty, pay sales tax, and incur additional fees. This lack of transparency was disappointing and felt deceptive. Its frustrating to be penalized for a products ongoing defects.
To make matters worse, the experience was uncomfortable and disheartening—watching my wife move from ring to ring, trying to find a suitable replacement, only to be misled. Being offered a store credit card to help finance rings that were five times the price was insulting, given the circumstances.
Overall, this has been a very poor experience. We will not be returning for future upgrades and will be taking our business elsewhere
