Progressive Insurance - Claims Office - McAllen (TX)

1 /5 Richard Snow: Worst insurance company. Line drops everytime you tell them to cancel the insurance. Rate increased just for changing my address (same driver, same car, moved 3 blocks away). Go figure.

1 /5 Irene Casanova: Was scheduled for an adjustor on Thursday. No call, no voicemail, no show. Was rescheduled for Monday. No call, no voicemail, no show, I called 12 times and no answer. My rep has been out of office, and the adjustors supervisor is also not answering. I am so frustrated.

1 /5 Ruben Perez: I dont have Progressive Insurance but given the huge out cry of poor performance or customer service, I will either return to Fred Loya or Pronto. I was trying to find a nice Insurance that honor quotes. Pronto charges me $64 but if I pay in person, online or by phone. They charge a processing fee. I like Fred Loya but I hate the Auto Debit. If I dont have the money, auto debit and overdraft fees. Now Progressive, I will not even bother.

1 /5 yohara talavera: Honestly don’t waste your money on this insurance… they just want your money

1 /5 Odett G: Worst customer service. Cuban lady, its rude she never understands what we are saying, not even in English or Spanish. First of all, the roubot never understands it takes almost 15 minutes. Then I dont know if its the only lady that works at this company, but its always her, and when we ask for someone else she gets mad she hangs up or put us on hold. They should fired her. Im on the phone right, and she hangs up again.