Crunch Fitness - Pharr - Pharr Lizbeth Vidaurri: Do not waste your money on this gym membership!! Daniela, the front desk employee, and Denny, the front desk manager, were both unprofessional and displayed unprofessional behavior. I cancelled my membership because, despite multiple visits, staff members often appeared more interested in their phones and personal conversations than in helping members or maintaining a welcoming environment.
Additionally, I observed that the equipment was not consistently maintained or cleaned, and basic standards of professionalism and courtesy were not consistently upheld. These experiences have created an uncomfortable and unprofessional atmosphere that has discouraged me from continuing my membership. I will be taking my complaint to corporate, FTC, and BBB, as they seem to smirk and roll their eyes when you express a complaint. They wont be laughing when they open an investigation into the unprofessional and unhygienic codes they continue to display. The general manager needs to do a better job of training their staff, as this reflects the companys overall performance. I hope they close this location, and people stop giving their money to corporate gyms. There are plenty of small gyms in South Texas that deserve support.
TruFit Athletic Clubs - Conway - Mission Estela Ramos: ⭐️⭐️⭐️⭐️⭐️ A+ Customer Service – Huge Thanks to Danny!
I recently visited this gym and was absolutely blown away by the level of customer service. From the moment I walked in, I felt welcomed and supported. The entire staff was friendly and helpful, but I want to give a special shoutout to Danny – they truly went above and beyond to make my visit exceptional. Danny was not only professional and knowledgeable, but also incredibly approachable and kind. Whether it was answering my questions, helping me get set up, or just making sure I felt comfortable, Danny made a huge difference in my experience. The facility itself is clean, well-equipped, and has a great vibe – but it’s the people that make it really stand out. I’ll definitely be coming back, and I highly recommend this gym to anyone looking for a place where you’re treated like more than just a membership!!!
TruFit Athletic Clubs - Trenton - Edinburg Kk: This gym requires A LOT of ATTENTION. It seems like there is NO MANAGER overseeing the facility. Many machines are OUT OF ORDER , and several don’t have pins. Theres no massage machine, no sauna. A deep cleaning is long overdue. It feels like all the focus and resources have been directed towards the gym on 10th Street, leaving this one neglected.
