Crunch Fitness - Pharr - Pharr (TX)

1 /5 Lizbeth Vidaurri: Do not waste your money on this gym membership!! Daniela, the front desk employee, and Denny, the front desk manager, were both unprofessional and displayed unprofessional behavior. I cancelled my membership because, despite multiple visits, staff members often appeared more interested in their phones and personal conversations than in helping members or maintaining a welcoming environment. Additionally, I observed that the equipment was not consistently maintained or cleaned, and basic standards of professionalism and courtesy were not consistently upheld. These experiences have created an uncomfortable and unprofessional atmosphere that has discouraged me from continuing my membership. I will be taking my complaint to corporate, FTC, and BBB, as they seem to smirk and roll their eyes when you express a complaint. They wont be laughing when they open an investigation into the unprofessional and unhygienic codes they continue to display. The general manager needs to do a better job of training their staff, as this reflects the companys overall performance. I hope they close this location, and people stop giving their money to corporate gyms. There are plenty of small gyms in South Texas that deserve support.

5 /5 Amber Garcia: My first time here was great Jonathan made me feel comfortable I was a little nervous but felt like I was talking to a friend I’ve known for long time. Evelyn , Pedro and Linda are all great trainers they helped me with mistakes I didn’t even know was doing and my workouts have felt soo different then when I was doing it on my own. I feel like I’m going to get to my goals in great timing thanks to their guidance.

5 /5 Lupe Teran: After ten years away from fitness, I decided it was time to make a change. I began exercising at home, but soon felt ready to take the next step and join a gym. I was intimidated at first—social media had painted a pretty scary picture—but the moment I walked through the doors, that fear disappeared. The staff is friendly, encouraging, and genuinely helpful. Every day I walk into those doors. I am greeted with a friendly. Hello And when I leave, its a friendly Goodbye have great day.

1 /5 Masooma: The worst gym ever, manager yelled at me , came with a terrible attitude at me for canceling the gym membership. I cannot come in person to cancel my membership because I have a situation. Learn to be nice, some people are going through terrible times. No professional way of talking, need to be trained better. One thing about about them is they dont make cancelling easy. They still charged me for September and they also had a terrible way of communicating. I am not here to be yelled at for canceling a membership, learn to keep professionalism when you disagree with a customer. I was respectful but he was not.

5 /5 Laurie Cruz: With Jonathan I learned so much about my physique and body mass index. I was able to obtain an overview of my plans, weight, and future goals. Overall great experience!