LA Fitness - San Antonio (TX)

1 /5 Gabriela Mireles: I have gone by multiple times to cancel my membership. Each time I am told the only person who can cancel is not there. I went 3 weeks ago during business hours and the young lady at the front desk was very unsure on how to handle the situation however she proceeded to print out a cancellation form and said she would see that the manager gets it and I would receive an email notifying me that the membership has been cancelled. Almost 3 weeks later I call to follow up, speak to someone who identified himself as the general manager of sales. Said there was no notice of cancellation and he would see to it that the manager was made aware the following day. I called back today and had to explain all over again to whoever answered the phone just to be told the manager was there however it’s her last day and she doesn’t have credentials to cancel my membership. She made sure to tell me that cancellations were don’t in person to which I replied that I was very well aware of that due to already going in person and it not being handled correctly. I don’t understand why this club is making it so difficult for a member to cancel. I highly doubt my $35 a month will make a huge impact on the business but then again there are far nicer gyms coming into the picture so maybe they are trying to cling on to whatever memberships they can. Either way. This needs to be resolved.

5 /5 Catherine Kline: I cant say enough about my fantastic experience with Garrett at LA Fitness! From my very first visit, he made me feel incredibly welcome and valued. As the assistant sales manager, Garrett took the time to understand my fitness goals and tailored his recommendations to fit my needs perfectly. During our initial consultation, he patiently answered all my questions and offered insightful advice on membership options and training programs. I was particularly impressed by how he genuinely cared about my success in my fitness journey, he checked in regularly to see how I was doing and offered encouragement when I needed it the most. Thanks to Garretts support and motivation, Ive made significant progress toward my fitness goals, and I couldnt have done it without him. If youre considering joining LA Fitness, I highly recommend reaching out to Garrett—you won’t regret it!

1 /5 Ana Kayy: Been a member for almost a month now, and the downside of this gym is the music , it’s pretty much little to no music and IF there is be prepared to hang out to Mariah Carey and Ariana grande. , this is the first gym I’ve been to where It doesn’t feel like a gym . Make sure to take your headphones, if you don’t, be prepared to hear everyones conversations and grunting .****update *** I’m 3 months in and I am considering canceling my membership, they do not open at 5 AM as advertised, they have unreliable workers that show up 30 minutes late . So if you’re an early bird, they are not. Run the other way

2 /5 Kellen X: The pros: Large variety of equipment with a recent remodel and updates. Rarely have to wait for what you want, and when you do its not a line forming like Ive experienced at other gyms. Great atmosphere with a huge diversity in membership, people of all genders, ages, and fitness levels, from beginners to experienced gym goers. Never had anyone be rude, condescending, overly "helpful", creepy or intrusive. Just an overall safe, respectful vibe which is rare to find. Also theres no "womens area" which just breeds segregation and sexism in gyms. Theres no teens and influencers" setting up tripods and taking up half the floor. I dont care if people record themselves, but it usually ends up being disrespectful of others space. That doesnt happen here. Now, the cons. Or rather the one con which is almost a deal breaker. This gym is SERIOUSLY lacking in cleanliness. I dont expect spotless. The locker rooms are small and its a busy gym. But the paper towel dispenser in the ladys main area locker room has been broken for weeks. Even BEFORE the remodel. And its still broken. Youll find the same wrappers and debris on the locker floor for a week straight which proves its not being thoroughly cleaned. Trash is often overflowing in the locker room too. The worst of it is THE HAIR. There are hairballs and clumps ALL. OVER. THE. FLOOR. I leave with someone elses hair stuck to my socks, in my laundry, on the bottom of my shoes. It is SO disgusting and again proves the floors are NOT being thoroughly swept or mopped. Theres will be hair wads all over for days. The same ones. The lockers also arent EVER checked or wiped out. I dont expect this to be a daily job, but maybe like every 2 weeks or once a month? Theyre filled with dust, trash, abandoned moldy clothing, make-up residue, and of course, hair. Sanitizing wipes are VERY often out on the floors in the early evening too, and are never replenished. Also, they dont monitor the spa. Twice Ive had to report its unusable because it was overflowing with foam, obviously topped with balls of dirt and mud. Unbelievably unsanitary. It makes me not want to use it at all knowing its left without regular maintenance or cleaning. This would honestly be a FANTASTIC gym if theyd just CLEAN THE PLACE. Id be happy to update my rating if there was a consistent improvement

1 /5 Jessica Cain: I know it’s a gym but dang it one smelly gym. It’s filthy here. The equipment is so crusty. Just came here since my LA fitness doesn’t have a sauna and I was grossed out, not coming back.