Kendra Scott - Corpus Christi (TX)

1 /5 M C: I purchased a watch for my wife for Christmas, 2024 at the Kendra Scott store in LA Palmera Mall in Corpus Christi. It had a small ornament on the clasp. The ornament came off within the first few times she wore it. I took it back to the same store and they said they couldnt do anything. My wife loves Kendra Scott jewelry, but I wont spend another dime on the junk they sell if they wont back it up! And I couldnt believe how rude the woman was. Its like I had no reason to expect anything since it had been more than 30 days.

1 /5 Elisa Colunga: My daughter was gifted a $200.00 gift card to La Palmera Mall. She was happy to get this gift card and chose to shop at this store. She found a necklace she liked but my daughter got her heart broken when she was told by an employee that the store does not accept the La Palmera gift card. We just left this store and we will not be returning and will not buy any of it’s merchandise with any form of payment.

5 /5 Tiffany Currie: I went in to do an exchange after Christmas and the staff was very busy but still tentative and helpful. They worked as a team to get my needs taken care of and I really felt appreciated. I ended up with my all-time favorite new earrings ;)

1 /5 Morgan Maiden: I went in to get my birthday gift and was told that the earrings I wanted were not in stock at the store. I was told I could order them online, which was fine. The lady that was helping me told me that they were out of stock online as well, thats okay too. I end up creating color bar earrings that I thought were the same, however, when I look at them after getting home I realized they were not. I look on the website at the return policy and find out that I cannot return them because they were a birthday discount purchase. I also find out that the earrings I had originally wanted WERE on the website and COULD be ordered from there. Now I am stuck with a pair of earrings I dont want because I cant return them. I will not be shopping at this location ever again.

1 /5 Liliana Ortega: I received a $200 gift card to La Palmera mall from my uncle for babysitting my cousins. I was very excited to shop at Kendra Scott, and I was looking forward to purchasing a necklace. As soon as I found a necklace I wanted, I handed it to the employee and she immediately asked her co-worker a question. I knew that she was talking about me and the purchase I wanted to make. She later told me that using my gift card is not an acceptable payment at Kendra Scott. When I heard her say that, I felt very disappointed and she apologized but I felt as if she was looking down at me for paying with a gift card. I spent my money at the other stores without any trouble and the other stores’ employees treated me with kindness. I won’t be shopping at Kendra Scott.