KAY Jewelers - Odessa (TX)

5 /5 Nessa: I had an amazing experience at Kay Jewelers thanks to Elizabeth! She was incredibly friendly, thoughtful, and easy to talk to. What stood out the most was how genuine she was—she wasn’t pushy about making a sale but really took the time to understand what I wanted. She paid attention to the details, built a great connection with me, and made the whole experience feel personal and comfortable. Elizabeth is the reason I’ll be coming back. She truly goes above and beyond!

5 /5 Michael Parra: Everytime I have been here Tlythia has always been very helpful and always attentive and also adding Donna this store is amazing

5 /5 Meliah Watters: Estefany is amazing! I called on November 25th because I couldn’t order online! She told me I wouldn’t get till 12/24! So immediately headed to the store! Her and the gentleman working with her, I can’t find his name, but I walked in he took me straight to the men’s wedding bands! Found the perfect wedding bands and the went to bracelets! She pulled a brand new one they got! Beautiful! She surprised me to tell they were 50% off! Just a bonus but her customer service, I was hooked!! We discussed the Le Vian show coming and set up my appointment for it! While checking out she said do you want me to clean your wedding band set and she cleaned my Rhythm and Diamond Necklace!! She offered which is amazing because most jewelers don’t offer that!!I have bought from her before and let me say she knows her stuff and is amazing! Go to Kay Jewelry at Music City Mall and let them help you find the perfect piece for you or a loved one! 100% top notch Customer Service! I will be coming back!!

5 /5 Augustin Flores: Malory was great . We went in to JUST look and she was so kind , courteous , and friendly that I thought something I have been wanting to . Malory is a great sells person , great smile and very polite . I will tell my friends and coworkers about Kay’s in Odessa mall .

1 /5 TJ TJ: I have never had a good experience with this store. Today I checked the website to make sure they were open before I went. Got there and the gates were down. A man and woman were inside preparing to open. I approached and said your website says you’re open. The man shook his head and walked away. The woman actually used her words and said not till 11. Maybe someone needs to update the website! Also, makes me wonder why I still trade at Kays.