Best 12 Diamond & Gold Jewelry Stores in Brownsville, TX (part 3)

Priscilla Gomez Karen was very patient with us. Walked throughout the whole process. Even after we went back and forth with our order. She never lost patience. And it was really appreciated from her. Thank you for the great customer service.

Eduardo Abundiz Great customer service. Employees really worked with us, wouldn’t hesitate in recommending.

Enida Alaniz I bought some earrings from Bryan and the experience was great. He found me exactly what I needed and made the purchasing of my earrings quick too. I was in and out in less than 5 minutes. I highly recommend buying from Bryan and Kay jewelers in Brownsville.

Kontesa Sophia Terrible Experience – Be Warned If you’re considering buying from this place, do yourself a favor and don’t. Make sure you record every conversation you have with the seller, because they don’t provide any formal contracts and use that to their advantage later. I have a video of the seller promising a lifetime warranty, but when a diamond fell out of my piece and I went in for a fix, they were incredibly rude and unhelpful. They only changed their tune once I threatened legal action and mentioned the video evidence. They are completely unprofessional and dishonest friendly only when they’re trying to make a sale, but the moment you need them to honor their word, it’s a different story. This place feels like a borderline scam. I doubt I’m the only customer they’ve treated like this, and if they keep it up, I wouldn’t be surprised if they get shut down eventually. Save yourself the headache and go somewhere reputable.

El gato Negro Great customer service and the store manager is awesome. Great help and service!!

Shelly McDaniel I was there today & it was between 2:30 and 3:00 p.m. the internet said they were open but when I got there it was closed in the door was locked I wont be going back I went around the corner to a different bead store and speak quite a bit of money

Bruce Garcia Decided to check this place out to buy something nice for my wife. It was a pleasant shopping experience. No pressure or rush from the sales associates. The store was clean and the jewelry was displayed in a manner that was not overwhelming to my senses. The manager, Laura, personally tended to my wife and I. She was friendly and answered any questions we had. I don’t usually frequent jewelry stores but would definitely recommend this one.

Angie Garcia First time there was awful no welcome no smile he (Hector)seemed bothered I asked for certain beads and he made a rude comment saying those were for children. Then broke the beads strand I wanted and tried to still give them to me with half on the floor he was too lazy to take them off properly. He was also slow with everything he did. He seemed to be making up prices in his head. He was making faces and made other rude comments. I asked for the owner he said that it was him. I could not belive it Not professional whatsoever. I gave 1 star because they have the beads I want but I dont want the horrible attitude. My friends bought beads that were overpriced and it took him 20minutes to add 3 items even tried to figure out tax was difficult for him. Hector please learn customer service and ettiquite. Thank you

Julia Bolgov Thank you for your fast and high-quality service in resizing my two rings and smoothing out their sharp edges. I truly appreciate it. Thank you very much!

Zaz Zaz First of all i want to thank ms ale ale for always welcoming me by my Name always makes me feel welcome . Very clean store she did an amazing job by helping me choose my jewelry she went beyond on working on a price and settle a great deal !

Sandoval Ortiz Maria Azucena (Lily) Seriously the best place to get your beads at a Very Low Price. Stop by and you will find that they always have a sale going on. Check their Facebook page for more information, they are always updating it and posting the sales of the week on there.