Best 12 Diamond & Gold Jewelry Stores in El Paso, TX (part 3)

Alex Manon Stopped by today looking for a Rolex GMT, and the experience was amazing! The staff was super friendly, knowledgeable, and made me feel right at home. They had incredible deals, and I ended up walking out with not just one, but two Rolex watches! Thank you so much for the great service I’ll definitely be coming back soon for another timepiece.

Pamela Avellino I am absolutely thrilled with my experience! The team was incredible—their attention to detail and support was top-notch. I’m in love with my updated wedding ring! They truly went above and beyond. The ring is stunning, and I will definitely be back to see Mary Matthew and her team!

Ada Kamille Rocha Santana Heath I hate leaving bad reviews specially to a store that shows nothing but good ones. Unfortunately, I haven’t been having a good experience with this store. Last year in February, my husband purchased me 2 plated jewelry to gift me for my birthday. both combined was about around $260-$300 . Not even after a week, I came back to exchange them because I already had similar stuff to what he got me. They promised me that in a week my items would be at the store and they never arrived. I came back 3 times and I usually spoke to an older lady that’s was working there and apparently isn’t anymore. They have new staff. Also called, asked about it, they would ask for my number and not even call back. Last week, almost a month to complete a Year, I walked into the store again , explained the situation, the owner looked into the system and saw that they hadn’t even ordered them “11 months and 2 weeks to complete a year”. So she placed an order for the items that were exchanged, I informed her my ring size and she ordered the ring and earrings. Again, I asked for these items a year ago! The items came in, my husband went there to pick them up. She told him, that I would have to try the rings that she had ordered in two different sizes, which I did, but the earrings since they were clip on earrings, they kept on opening. Ended up exchanging the earrings to 2 pandora charms and still left with a “$1.57 credit store” about 2 hours later that I left the store, I get a call saying that I’m going to be charged for the ring. I had credit for the items I got and they still want to charge me again for something I already paid and only got it after 1 YEAR !!!! So not worth to continue this back and forth. I just want to be able to return all the items and get my money. I understand policies but this is the stores managements error. At this point, I really just want my money back and they are refusing to do so even though they were the ones in fault. Very disappointed.

Tiffany Guzman My sister and I had the pleasure of working with Nadine at Kay Jewelers while shopping for her engagement ring, and she was absolutely wonderful. Nadine guided us through the process with patience, knowledge, and genuine care. She had a lovely demeanor that made the entire experience enjoyable and stress-free. She took the time to listen to what my sister wanted, explained options clearly, and made sure we felt confident with every step of the decision. I also want to mention the gentleman who cleaned our gold chains—he did an amazing job and was so kind. Our chains looked brand new, and he made the experience even better with his helpful attitude. Overall, the staff here went above and beyond. I highly recommend asking for Nadine if you want someone who combines expertise with warmth!

Kimberly En A lot of cute and fun items! We went there and saw they had “Lafufus” (fake labubu) but we were aware of that lol, my daughter was still happy to get a hold of one. The store was nice and clean and friendly employees.

Susana Zubia Sandra O. Provided me with Amazing customer service and a variety of options for a birthday gift that I was getting for a special friend. I highly recommend her for her knowledge and great taste on jewelry!

Jlee Ollie I visited Pandora the other day, and it was quite busy and discouraging. Just as I was about to leave and order online, my husband and I were warmly greeted by Tyler. He was very professional and respectful—an outstanding young man. I was pleased to learn that he is also an Army Veteran. His conversation with my husband about shared interests and values was very enjoyable and made the experience more welcoming. This allowed me to take my time browsing. Tyler was very helpful, offering several options and suggestions. I appreciate the excellent service provided by Tyler. Pandora may consider employing more professional staff members to enhance customer service and efficiency.

Ernesto Barraza William and Claudia were exceptional. I got to admit I went to several jewelers and did my research. The treatment Will and Claudia gave me along with their manager allowed me to get exactly what I was looking for at a fair price. Dont have to look elsewhere. Come and see them! They will gladly take care of you!

luis vargas I purchased a mystic stone ring, sterling silver rings, earrings for my little girl and wife all for a very affordable price. Overall good experience and great personalized service from Daniel. Highly recommend this place

Ricky Galindo Customer service was exceptional. Everyone was welcoming and I was helped by Hector and Missy in replacing/upgrading my wife’s wedding ring. Listened to what I was looking for and never steered me away into getting something different.

Kristy Dominguez This little hidden gem inside Fox Plaza Mercado is a true find! Alfonso is incredibly welcoming to new customers and really listens to what you need. I brought in five gold rings to be resized, and I had them back within an hour—sized perfectly, polished, and looking brand new. Thanks again, Alfonso! See you soon!

juan chacon I recently purchased a watch from El Paso pawn jewelry and exchange , and I couldn’t be more impressed. The staff was incredibly knowledgeable and patient, helping me compare different models and find exactly what I was looking for. Sarahi answered all my questions without pressure and even gave me tips on care and maintenance. The selection was fantastic, everything from classic luxury timepieces to modern sport watches. The store itself was clean, organized, and had a very premium feel.