JCPenney Salon - beaumont - Beaumont (TX)

1 /5 D Collins: I just got my hair butchered and walked out looking like a peacock. The original person I made my appointment with apparently was not there so another stylist was assigned to do my hair. The original stylist I selected had over 18 years experience which is why I chose her. This new stylist Hevin i found out is fresh out of cosmetology school after doing a little research. I cried going to my truck and immediately put my scarf on my head. So disappointed, i will never go back. Hoping to find the original stylist so she can fix my hair. Apparently they let people with no experience cut peoples hair....stay far away.

1 /5 Ebony Beauty: Went in looking a mess and came out an hour and a half later looking a bigger mess. $75 for a silk press. No product was used, only when my hair was washed and conditioned. I was sat under the hair dryer with no heat protectant or product. And again, my hair was flat ironed with NO heat protectant. I got home and brushed my hair into a ponytail. Absolutely horrible. I still tipped but I’m so pissed. I get silk presses often and this was NOT a silk press. It was just a wash and dry with flat irons. I wasn’t even offered a trim. My hair was so dull and lifeless I could cry. That stylist will not be back in my head !!! If you don’t know how to do a silk press why agree to do one when obviously you have no experience doing them OR you just don’t know how to do hair in general.

1 /5 Cindy Riley: Wouldnt answer the phone to see if they take walk-ins, wouldnt acknowledge me when I was standing at the counter despite one working on hair in the chair nearest me, so I just walked out. Ill go somewhere else.

1 /5 Brandon Graham: Worse manager very lazy and does not return a customer call regarding a compliant , leaves the customer on hold for 15 min to never come to the phone. I was over charged for services I did not receive that day and it was never addressed. The stylist ruined my hair for the holidays plus I had to redo my own hair after paying them a harm and leg to screw it up. The company has a listing price for services for the stylist to follow. Yet they allow a entry level stylist to make up her own price is not right. I had the same service done a week before that and was charged according to their list price. Following week i am charged whatever they feel like. Then at check out they hound you for tips. I am sorry I dont tip for dishonesty and bad service. Dont waste your time and money at this dump.

1 /5 LaToya Jones: Tonya Castillo is not good at all. She left my hair a hot, wet mess. And tried to overcharged even though my hair was a hot mess. The store manager did help the situation. The salon manager was no help. They tried to gaslight me.