Alyssa Mason Update - I emailed the company and received a call back right away from the store. Michelle informed me this was not that policy and invited me back to have my charms put on. When I got to the store, Iris was super helpful and helped me upgrade one of my charms, decide on another charm, as well as placement for all of the new ones. Wish I had encountered these excellent team members in the first place.
Original Review -
I was super excited to get James Avery charms for my birthday to add on to my mother’s gold charm bracelet after she passed away last year. It has been decades since I stepped foot into a James Avery store - but my mom got us charm bracelets when I was younger, so it made me feel closer to her. I called the store yesterday to confirm they would add the charms and this morning packed up my old silver charm bracelet to have cleaned for my daughter as well as have my new charms put on the gold bracelet. When I arrived at the store today, I was rudely dismissed by Dawn, because my mom’s gold bracelet itself was not a James Avery bracelet. She just kept stating “that is not a James Avery bracelet.” She stated they would not add my new gold charms, despite them being James Avery. My husband just spent $400 on these charms - one custom engraved with our wedding date and one for my daughter’s birthstone and I was planning to add to this bracelet as time went on. Dawn directed me to another jewelry store in the area. I’ve looked online and consulted my cousin who used to work at a store and can find no such written policy. I called the store back to ask for more information about this policy and give them a chance to fix it, but Dawn, the team lead, was too busy to take the call. I just can’t imagine a company that is built on thoughtfulness would have such rude and thoughtless leadership in its stores.
4 /5
