Ross Dress for Less - Denton (TX)

1 /5 Beatriz Justino: I returned a product I paid $59.99 for, $64 including taxes, but at the time of the return I was only refunded $45. I didnt have the receipt, and she tried to check using the card I used and said she couldnt find it. However, at no point did the attendant explain that without the receipt and since the card wasnt found in the system (and it was the same card used), a full refund wouldnt be possible. She only explained this when I questioned the refunded amount. In the end, I lost $20. I understand its a store policy and not a specific unit policy, but to me it was a communication failure on the attendants part. I would have kept the product if I had known this days beforehand.

1 /5 Deserae Tollivoro: They charge my card twice then tried to lie to my face like I am stupid and said they didn’t… I spent $71 dollars and 36 cents and because they card me twice they got over $142 dollars. They told me that I would see the money back in my account Monday and it wasn’t there. Then they told me there was nothing they could do on their end that I had to call customer service so I did and they told me it would be back on my account today and it’s still not in my account. If it was only a little bit of money I wouldn’t give a crap but $142 dollars is a lot! I definitely won’t be going back to this store plus it was trashed and not nice and neat. I highly recommend going to the other Ross on University in Denton. They are nice and clean have everything perfect and organized and they don’t try to steal your money.

2 /5 Chaitu Reddy: They don’t bother to check you out, almost 5 employees just loitering around the cash counters but only one of them is functioning, other employees just staring around. And the funniest part, there is this person checking receipts and she is literally standing next to the counter and she can see that the items are actually paid for. I don’t see a point lol!

3 /5 D.R. Ali: Lots of staff appeared to be available but was told by a store employee that the checkout counter was closed and had to go to the other side. When walking out a few minutes later, someone was at the counter! Location had a lot of items miscellaneously stored.

5 /5 Kenneth Pham: I love shopping here! Nice and friendly people, and always has whatever you need. Whenever i feel like adding something to the wardrobe i trust in this location!!!