Marshalls - Pasadena (TX)

1 /5 mills2782: Extremely disappointing experience due to misleading pricing and poor management. I asked about a pizza oven displayed on the sales floor without a price tag. An employee told me it was $80, and I agreed to purchase it. Once I brought it to the register, the manager went to the back to look for a tag. Instead of returning to speak with me directly, she sent another employee to say I could not buy it at that price because it was a “new” model and tried to substitute an older model I did not ask for. When I asked how much the original oven actually cost, I was then told it was $199.95 — completely contradicting the price I was originally quoted. The entire interaction felt misleading and poorly handled, especially with the manager avoiding direct communication and passing the situation off to another employee. Clear pricing and professional management are basic expectations. This situation was neither transparent nor handled in good faith. I chose not to make the purchase, will not return to this location, and am reporting the incident through proper channels.

5 /5 Maribel Quiros (Mary): This top was the only thing I bought from this store. I wish they had a bigger selection to be honest with you. They dont have blazers, you have to get those at Burlington. The top was $14.99. Note: if I buy more I will update.

2 /5 Kristen Antoine: I literally just left from here. They had a good selection of items however one of the associates was very rude to me. She was helping another person with cologne and as she was closing the door to the case I attempted to get her attention in a polite manner. I said “excuse me ma’am, I’d like to get something from out of the case as well.” I was under the impression that she was closing the case and about to walk off. She realized I was speaking to her, looked me up and down and rudely snapped at me saying “you need to wait, I can only help one person at a time.” She then turned her back and rolled her eyes. You know it was rude when the customer at the shelf beside the line said “what the hell? Why is she talking to you like that”. I informed the associate that she did not have to speak to me the way that she did and she ignored me. I walked away and went through the line. When I was called to the register I decided not to get my items because the interaction I had with the associate made me feel unwelcome and like I should not spend my money there because I don’t support bad customer service. I proceeded to explain what happened and why I would not be making a purchase to the associate behind the register and pointed out the associate that was rude to me. The cashier expressed her apologies and I informed her that it was not her fault. I plan to call the store to speak with a manager or even write a letter because what happened was completely unacceptable. I will say that everyone’s experience is different and maybe the associate was having a bad day however that does not excuse her choice to be snappy and rude to me when I was respectful and polite to her.

4 /5 Zina Azarova: The aisles are very small. My cart didnt even fit walking thru the aisles but the staff is very nice. Try to avoid coming on Saturday afternoon it gets chaotic. Very busy store. But its organized and they have a great selection. Didnt try the bathrooms

4 /5 Yesenia Perez: One thing I dislike about this place is who narrow the aisle are, I love shopping there for clothing but you are always rushed or in someones way, so usually I have to go in there get what I need quick and get out. But otherwise great store for so many things. Love their cooking pots and pans great quality.