Macys - Sugar Land (TX)

1 /5 WYMU WORLD: The worst attendant yesterday at Lancome inside the store the kiosk attendant she was very rushy and rude (never experienced that in Macys before) infront of my husband it was the worst idea ever had to tell him lets get my face skin care; soon as she looked at us she showed up with bad attitude i asked for eye antii wrinkles cream and she also said this is the cheap thing that i have if u want and showed me a box that i never asked for she did the whole sale and transaction in around like 7 mins never explained anything how to use the products nothing just showed the terminal payment machine and asked me cash or card put everything together in a plastic bag and she dissappear. I will never come back to buy nothing there. If u have a bad day please consider dont go to work the costumers need to be treated with respect DIGNITY and a friendly face.

5 /5 Edward Humphries: My recent visit to Macys was a truly pleasant and satisfying shopping experience! I was genuinely impressed by the overall atmosphere and the quality of merchandise available. Its clear that Macys continues to be a go-to destination for a wide array of products, and my trip certainly reinforced that. The store itself was impeccably clean and well-organized, which made browsing a real joy. It’s always a pleasure to shop in an environment that feels fresh and inviting. What truly stood out, however, was the fantastic staff. Every team member I encountered was friendly, approachable, and ready to assist, making my shopping journey smooth and enjoyable. Their helpfulness and positive demeanor added significantly to the overall positive impression. A particular highlight of my visit was exploring the shoe department. It truly stole the show! There was an amazing selection of trendy and stylish pieces, all at great prices, which made finding the perfect pair incredibly exciting. Beyond that, the process for picking up orders was incredibly hassle-free and efficient, with a sweet and helpful lady at the counter who quickly cleared up any confusion. This seamless experience speaks volumes about their commitment to customer convenience. Overall, Macys offers lovely merchandise, a clean shopping environment, and truly friendly and efficient service. Despite any past experiences or general perceptions, my personal visit was thoroughly positive, and I would highly recommend it for a great shopping trip. I definitely look forward to my next visit!

2 /5 Ramsha Javed: I went to go return a pair of my son’s pants. I went to the counter toward the end of Macys. There was lady working at the counter she was being rude to the customer infront of me. Her tone was very mean she told her customer I can’t help you, you need to go to the other counter. The customer who can be my mom’s age she didn’t understand why she is was saying that. Then she walked away to the other counter. Then I was next, I gave my receipt and the pants, I told her this is a return. She looks at the receipt and says I can’t scan this the print is too light (mind you she didn’t take her scanner out at all) I said okay let me take out my card maybe you can find it their. She said in a rude tone no this is not going to work you need to go to another counter. I said you don’t need to be rude about it there’s no reason. Then she looks at her coworker her coworker says mam what’s the problem. I said give me my stuff back and left. Not my problem you had bad day and all you do is take out on customers. Then I went to other Macys counter the lady there was so nice and welcoming her name was Isabella. She did my return without a problem. Then I asked her why is that you can do my return so easily but the lady in the back had an attitude and she was rude about it and she didn’t want to help any other way. She said I just typed your barcode on the receipt and it matched your item to return. She asked me who the lady was I said idk she wasn’t wearing her name tag (I wish she was!) Isabella said you can make return anywhere in the store. She was sorry about the other back lady acting rude. I said if someone can go talk to her or report her because her attitude was not right. She said I’ll tell someone to go.

5 /5 Brenlen Dorow: Wafaa was a wonderful associate who helped my experience today tremendously! She was incredibly sweet, attentive, helpful, and fantastic and I could not recommend her help enough! The quality of the items I purchased and atmosphere of the store was amazing, thoroughly enjoyed and appreciated my experience today!