Hollister Co. - Sugar Land (TX)

1 /5 Sohail Khan: Yesterday Sunday Jan 08 2026 I had a very disappointing experience at the Hollister store in First Colony Mall, Sugar Land. From the moment I walked in, the staff gave off a very unwelcoming and uninterested vibe. No greeting, no willingness to help — it honestly felt like customers were an inconvenience to them. Extremely unprofessional attitude !!! When I tried to exchange an item, the staff seemed completely confused about their own exchange process. Instead of confidently assisting, they kept giving unclear answers and looked like they didn’t even understand the store’s own policies. Despite I showed receipts she was unable to find and assist , I am the one who guided her and then she find in her system. It took far longer than it should have, and I still didn’t feel like I got proper help. Whoever is handling the staff, please teach them Customer service and give them proper training, nobody like flat face, rude attitude. Customer service seriously needs improvement. The team lacked basic product knowledge and didn’t show any effort to assist or guide me. A little professionalism and courtesy would go a long way. If I could give negative 5 stars, I would. This was easily one of the worst retail experiences I’ve had. I will not recommend anyone to visit Hollister First Colony mall Sugarland.

1 /5 Jennifer Linares: Very terrible customer service, bad attitude, bad experience. Employees did not acknowledge customers upon entry, which created an unfriendly and unprofessional atmosphere. I do not recommend going here.

1 /5 Leslie: If I had the option, I would definitely give them zero stars! The staff was incredibly rude. They closed their registers without informing the customers in the store. I asked if I could leave the items I had on the counter since I couldn’t pay for them anymore. However, all the staff members completely ignored me. I had to ask again in a louder tone, but the cashier snapped at me, telling me not to scream. I didn’t scream; I just raised my voice because it seemed like no one was paying attention to me. It was absolutely infuriating! As I was walking away, I heard the staff talking bad about me.

1 /5 Me Yo: Terrible service, having to stand in a huge line just to pick up my order. The "system" they use is illogical.

5 /5 Jenny Nguyen: I love this location. Manager is so nice and patient. You can feel positive energy from her.