zizi nail lounge - Waco (TX)

5 /5 Christie Harris: Summer! Summer! Summer! She went above and beyond to meet my expectations. I didn’t feel rushed she kept checking with me to make sure I liked the shape, that I liked the color, that I liked the length.

1 /5 KARINA REYNOSO: I recently had my nails done at this salon and I went back to have them file down a little shorter, and this is was I walked out with. Lynn, who did my nails obviously did not care about her work as it took her maybe 5 mins to do. The length is what I wanted however she did not care enough about her work to shape the nails. Now this is not the first time I go in here and have had a bad experience. I had actually not been in about a year for the same reason their staff there have horrible customer service skills. They take their customers for granted and it shows. I think the reason they are so popular is their location not necessarily their service. On top of the fact that they do a horrible job (there is maybe 1 or 2 people in there who actually do a good job) they are rude, and they don’t like for you to tell them exactly what you want. 0 of 10 do not recommend.

5 /5 Jennifer W.: Ryan was amazing. He removed the color from my toes and repainted them and then moved me right into his chair to get my nails done. I was trying to read on my kindle and he offered me his phone stand to use so he could do my nails and I could read. He made sure that I liked the length and shape of my nail before he moved onto the rest of my nails. He offered if I wanted anything to drink before he got started with the service. This was my first visit and the first time I ever did Cats Eye polish and I love it. He made sure to show me the design and then finished my nails. It was an amazing experience and I cant wait to go back. Very well done ZiZi Nails!

1 /5 Unswella Ankton: I had the absolute worst experience here today. I arrived at 10:15am for a soak off and a red French full set. This should have taken a maximum of 2 hours. Not only did I walk out with misshaped, off colored, poorly filed nails, but I was charged $105 and I didn’t walk out until 1:45pm! I sat for 45 minutes before THE HOST began soaking my nails off. I have no idea if he’s a manicurist or not but he was very kind and apologetic. Never once during this wait time, where there wasn’t that many people present, did a manager come address me. The host had to start and stop my soak off/drilling process as more customers arrived. I also watched the two customers ahead of me come and go before my soak off was completed. I sat for another 30 minutes or so before I asked the host to just wrap up the soak off and I was going to leave. He said “oh my manager said it’ll be only 10-15 more minutes to get you started.” I said ok, 20 minutes or so go by before Lynn gets started. She sweet and kind but I’m over it. Before my she starts my set, she brings me a bill for $105 and I say audibly “are you serious?” Im disgusted at the lack of customer service they have shown here. I’m showing my nails here. This should be free with how terrible they look. They look nothing like the photo I showed. They’re bubbly, misshapen (which I had to pay extra for the “length and shape”) and you can’t even see the chrome. This was a complete joke. When I was paying, and even after I tipped just to be kind, I asked to speak to the manager. The host said oh she’s over there but she’s busy. The audacity is unreal. The first photo is what I asked for. The second one is what I got.

5 /5 Paige Barfield: Summer is a miracle worker!! I got a full acrylic set done at a different salon and it turned out so horribly. I went to Zizi to hopefully get them fixed, but I honestly was afraid I would have to soak them off and start over. Rather than push me to get a whole new set, which would have been more expensive, she said she would try to fix them. She did better than just fix them, she made them perfect! She was so quick and efficient but did not lack any attention to detail. First 2 pictures are the before, and last 2 are after Summer worked her magic. So happy with my nails!