1 /5 Unswella Ankton: I had the absolute worst experience here today. I arrived at 10:15am for a soak off and a red French full set. This should have taken a maximum of 2 hours. Not only did I walk out with misshaped, off colored, poorly filed nails, but I was charged $105 and I didn’t walk out until 1:45pm!
I sat for 45 minutes before THE HOST began soaking my nails off. I have no idea if he’s a manicurist or not but he was very kind and apologetic. Never once during this wait time, where there wasn’t that many people present, did a manager come address me. The host had to start and stop my soak off/drilling process as more customers arrived. I also watched the two customers ahead of me come and go before my soak off was completed.
I sat for another 30 minutes or so before I asked the host to just wrap up the soak off and I was going to leave. He said “oh my manager said it’ll be only 10-15 more minutes to get you started.” I said ok, 20 minutes or so go by before Lynn gets started. She sweet and kind but I’m over it. Before my she starts my set, she brings me a bill for $105 and I say audibly “are you serious?” Im disgusted at the lack of customer service they have shown here. I’m showing my nails here. This should be free with how terrible they look. They look nothing like the photo I showed. They’re bubbly, misshapen (which I had to pay extra for the “length and shape”) and you can’t even see the chrome. This was a complete joke.
When I was paying, and even after I tipped just to be kind, I asked to speak to the manager. The host said oh she’s over there but she’s busy.
The audacity is unreal.
The first photo is what I asked for. The second one is what I got.