Wilford Hall Ambulatory Surgical Center - Lackland Air Force Base (TX)

1 /5 Corri: This lab is terrible! You show up 30-45 minutes before they open to “get in line”, but There’s no way to keep others from jumping ahead once the kiosk for checking in opens up. I was 9th to pull a ticket, but still waited 40 minutes before I was called up to verify my information, then waited another 10 minutes to be called back. There are probably 40 people sitting and waiting. I can see why their board says the wait is 3-4 hours!! It’s time to hire some contractor personnel to help with specimen collection!!

5 /5 Patrick Watters: My neighbor needed me to take him to Wilford Hall. He is 88 years old and was in need of the ER. I had never been to Wilford Hall, but he always talked so highly of the medical service he received. I was very impressed by the level of care he received. I was with him for 6 hours until it was determined he would be admitted to BAMC. At that point, I left the care facility. The entire time I was there, they checked on him. Very attentive to his needs. They gave him the best care. His nurse Thomas and Thompson did and outstanding job. May the Lord continue to bless all the great medical staff at Wilford Hall

1 /5 Jacqueline Espinoza: What a shame!!!! The lack of urgency and attentiveness for military and their families is absolutely ridiculous. Tonight I waited over two hours without being seen. My daughter was in pain screaming and no one bat an eye. Unfortunately the ER was the closest to me, so opted to go here. Next time I will take advantage of having tricare select and go elsewhere.

1 /5 Jaime Cabrera: I made an appointment at Wilford Hall Eye Center for a reason and instead they make you wait 45 minutes after your appointment time and when you get through those doors to get checked you still wait more. Their process is not accurate and does not work. We all have schedules and timelines to meet.

1 /5 Raymond Maldonado: My son came into the ER. 3 HOURS in the doc said I dont know what it could be and random tests on the dart board began. Had 102.7 temp gave him mortin, 30 minutes later 103 temp was told by doctor he woild get tylenol through IV. 1 hour 30 minutes later no Tylenol no retest of temperature. I called for tech and finally was told waiting on doctor. Currently over 7 hours and from the walk of the hall, one other patient and still nothing. Asked several times whats going on and all I get it is waiting on doctor. Inexcusable care with minimal patients. Have to see what an emergency or them busy would look like.