Waco Family Medicine - Bellmead - Bellmead (TX)

5 /5 Macyme Macy: Today was my appointment with Dr. Charles. It went excellent. He put me on a knee brace for a few months and I must say I am so thrilled with the outcome. My knee only bent 90% and Now I’m at 100. I’m so excited. I don’t have all the pain I used to have great job Dr. Charles I would recommend you to any and everyone.

5 /5 Deborah Smith: I have been going there for years and they have always been so good to me! Does not matter if they are front desk, Doctor, or Nurse; they have always been patient, supportive, kind and affordable. Thanks for everything you do! I know none of you are appreciated enough for your hard work. God bless everyone of you and thank you so much.

1 /5 Susana Salinas: The attention with the receptionist was very bad. She doesnt like working there. She should look for another job and have someone work there who is kind.

1 /5 Charly Hamilton: I would avoid this clinic at all cost. They have no interest in helping you if youre having a medical emergency. Last October 2022 I came to the clinic asking to be evaluated for a cerebral spinal fluid leak due to having a sinus infection for over two months and not improving. They decided to rinse both my ear and give me a referral to an ent that was almost a month out from seeing new patients. They could have tested for the following in office Testing fluid from the ear or nose for β-2 transferrin since my nose draining continuously but refused to do so. After I got home I could hear the drainage in my ears which I did not hear before they rinsed out my ears. I call the clinic back and told them the drainage is worse and I was told you have to wait for the referral to go through there is nothing we can do for you. I finally had surgery to repair the 2cm while in between my brain and sinus cavity. Moving forward to this October 4 visit I was having pain in my right heel and was asking if they could do something to help with the pain and again was referral that went no where and I had find my own foot specialist to help me. I was told during the October 4 visit are you sure you are not be consistent with the stretches on your foot. Plus I have von willie brands disorder with is clotting disorder and I was told by a hematologist not to take aspirin or advil because it can cause internal bleeding and other harm to me. The doctor at the clinic said are sure you cant take Advil is it really going to hurt you?? Because I have multiple health issues that is why they wanted to do routine blood work to see where my blood count was and my iron levels test they have done a lot because I have problems with anemia. I was told they were only doing routine bloodwork. I was not told or consented to having an HIV or hepatitis C test ran. They call that Friday at 4:45 pm and tell me my HIV tested was reactive then try to smooth it over with you know have bleeding disorder and anemia that could be the reason why it was reactive?? Then they dont understand why I was mad about this I never consented to this test and there was absolutely no reason for it be done in the first place. Im glad I recorded the visit because it was never mentioned or discussed that the hiv or hepatitis C test was gonna be performed. I had these performed against my knowledge. I do not recommend this clinic. They do not care about their patients

1 /5 Kojin: Mercedes Charles is a horrible, horrible doctor. She refuses to listen to her patient’s needs, refuses to prescribe medication, and is just plain useless as a PCD. When asked to dismiss a patient so they can get actual help from someone who cares, she refuses. She is rude, inconsiderate and simply doesn’t care about human life nor about a person’s emotions and pain. Avoid this location, and avoid her as much as you can