UMC - West Clinic - El Paso (TX)

1 /5 Kathy Herrera: I am so disappointed. I have recently switched to umc west for my special needs son. He is a 23 year old. He is on oxygen, and in a wheel chair. He has seizure disorder and many other issues. We were late to our appointment today. I tried calling and calling. I could not get a hold of anyone to ask if it was ok if we were late. They kept sending me to a place where I’d have to put in an extension, which I don’t have. It is a big ordeal to get my son to an appointment. My husband takes off of work, we rearrange my son’s shower and daily routine to accommodate the appointment, I had to get child care for my newborn who I am breastfeeding exclusively. Our vehicle used to transport my son got stranded and we had to run and get a new battery. We still showed up to our appointment only to be rudely told we would be seen, but after everyone else had been seen. My son can’t be up in his wheel chair very long due to a protruding coccyx bone. I feel we were unfairly treated. They are not equipped or considerate enough to care for very special needs individuals.

3 /5 Desiree Ramirez: Long wait time. The receptionist needed help. They brought in another person to help and I was next in line. He called me up wrote my name down on a piece of paper gave me a number. I could over hear them putting me in the system after the line was gone. All the people waiting in line after me went in before I did. I like the East side clinic better.

1 /5 Mani: This is my first time visiting this place for my annual wellness visit. In the doctors office I told them I want to get my annual check up and do my preventive blood work that is offered for free by my insurance once a year. But they billed it in a way the insurance is not covering it as a preventive lab work. I have never had this issue. I called the billing office and they would transfer me to the finance office, then to the doctors office. I have left message to the doctor and multiple people that never answer their phone or returns the call. The doctor never followed up on my lab work or followed through with the referral. I would not recommend this place for a primary care service. Sent a bill for $541 when I should be charged for only one diagnostic test. Rest should be covered as a part of the preventive care. But no one is taking any accountability to fix it. I will continue to call and update the review as it unfolds.

1 /5 Gladisbel Marte: I made an appointment for a much-needed breast exam after discussing it over the phone. I drove 50 minutes west, only to be told that my insurance isn’t accepted. At no point during the phone call was I informed about this policy.

1 /5 Danny G: Called to schedule a walk in due to illness. Ask for an appointment here in the west side. They said yes at 2pm i confirmed with the operator twice that it was on the west at 2pm. Turns out she scheduled it for George dieter. I get here and they said nothing they can do. Horrible service. Whatever other office you were looking into trust me go there instead. Horrible.