Tyler Oral & Facial Surgery, Oral Surgeon - Tyler (TX)

4 /5 Olivia Howard: Surgical appointment: My husband was asked to stay on site for two reasons. The first was to speak with the doctor to get care instructions once the procedure was finished . The second reason was to be available when the procedure was completed to take me home. My husband was instructed to me meet outside the building where I was wheeled outside and put in the car as she handed me a bag of gauze and piece of paper with instructions. I thought that was very unprofessional. Initial appointment: Dr. Terres was so personable. They took X-rays and that was it. They didn’t even need another exam. I was reassured by the doctor that the work I needed was standard and should be a fairly smooth process. Overall I gave them a four star review because I felt rushed after the appointment.

5 /5 J M: Most professional. Take you serious no matter your circumstances or background. This is how people should treat people-everyday. Its not difficult to see that they have respect for their patients. Going to these types of places can be good for some people but for some its not always great news. They make it the best possible experience they can for you meaning they care about your feelings. You have to care and show concern about people in order to make someone feel okay about hearing not so good news. Really good humans and excellent care too.

1 /5 Anna Hachette: Went in for my exam and (Katie) insurance coordinator waits 3 day to send treatment plan into the insurance I then waited 1week to see if they call me to schedule an appointment like they said they would they did not I had to call the insurance to see if they reviewed it and they have and Katie told me they have not well then I Scheduled a appointment anyways because I am in pain so I decide to pay out-of-pocket then comes a week later on surgery day andJustine Briggs Calls me and cancels because the anesthesia Tim Wright called in had to wait two more weeks in pain. They told me I was their first priority never attempted to get me in sooner. Every time I called with a question I never got a call back but maybe 1 then two weeks later comes up and it’s surgery day, and Tim Wright was not even in the room Got canceled for somebody that had to be there for them to not be there This place is so unprofessional they do not return calls and they do not respond back to insurances because I asked them to appeal And she told me since it was after surgery that they don’t do anything after surgeries, but yet told me I could have a cash refund if the insurance approved it but they they don’t want to do anything to help. I’ve had nothing but problems with Justina, Briggs, and Katie Dr. Chatlin And nurses assistant fantastic

5 /5 Ambery Ross: Had a consult with Dr. Jual for my 16yr. Old son to have his wisdom teeth removed. She is extremely nice, professional ,and very thorough when explaining the procedure and reviewing my son’s medical history to be sure he gets the best treatment. She made both my son and I feel comfortable about going through with this procedure:)

1 /5 Shelby Laughlin: I’ve had nothing but issues with this facility for the last 3 months between the lack of communication and the just flat out laziness in getting anything done. I was told (at birth) that my son had a tongue and lip tie. The hospital referred my son to this facility and we went for the “consultation” where the doctor looked at him and said “yes he has a tongue tie and I will use a laser to cut it and cauterize it” where he spent maybe 5 minutes in the room before leaving and sending the nurse in to talk to me about payment. Since my sons Medicaid ID number hadn’t been processed yet they “couldn’t” submit the claim through mine (like Medicaid says you’re supposed to for the first 60-90 days of the baby’s life) and I had to pay for the consultation out of pocket (roughly $85-90) they then informed me that they don’t know if his ID number would kick in for the claim to be submitted before he would have his appointment for surgery. So she quoted me for self pay instead. I informed her that I would wait for his insurance card first. When the card came in I called and provided his ID number & the employee (Katie) told me that she would submit the claim and call me back to schedule the surgery. I called back 2 weeks later and she was conveniently sick and would have to call me back. I explained the situation to the other Katie and she told me that I would need to speak with the first one and that she would call me back. A month after providing my sons insurance ID number I finally get a call and voicemail from Katie about my sons authorization and to call back. I called back shortly after and she informs me that Medicaid denied the claim. She then offered to quote me again for self pay instead. I called and scheduled an appointment with my son’s pediatrician and he sent a referral to another facility where he was scheduled and seen in the same week. They got the authorization approved for his surgery on the first try and when we went in for the consultation I was told that due to his age he would be more difficult to operate on as he is more aware and active so he would need to be put under anesthesia which he cannot do until he is 6 months old and that this facility drug their feet for so long that now we have to wait. I now question if my son was being discriminated against for having state insurance instead of paying out of pocket for the operation. I called to request proof of the claim denial and of course didn’t hear anything from anyone. I called to speak with the manager and of course didn’t hear anything. I would not recommend this facility. They are financially focused and lack compassion for low income families.