1 /5 Mercedes Rodriguez: I worked with the stylist Gabriella - I had a very unfortunate experience. I had a color (balayage) and cut w her a few days ago, loved the color and the service I got day of. Today I got around to straightening my hair and it was so uneven and choppy. I sent her pictures and asked her how she plans to rectify the situation (I wasn’t sure if she was planning on a partial refund or if she was going to offer something for the inconvenience) but she went on to make excuses on how the correction haircut I was to receive was free and that’s her rectifying the situation. Ultimately I did not feel comfortable with her doing the correction after the back and forth. I messaged the owner and she was very helpful in wanting to get me to a new stylist to do the correction but my originally stylist Gabby blocked me on Instagram so I was just not comfortable even stepping into the salon again. I’m sure the other ladies at the salon do an awesome job - but for the overpriced hack job I received I was VERY unhappy (~$350).
I DO NOT RECOMMEND GABRIELLA.