4 /5 Rich Lucero: I called in just after Christmas and spoke with Charlie and mentioned I had a crunching noise coming from front end of our 2011 Hyundai Santa Fe when driving through dips and or speed bumps. February 14th was the earliest appointment time they had so I took it. I dropped off the car that morning before they opened and left my wifes info on the paperwork since it was her car. She called me saying Charlie called and said they needed to replace the front struts and rear shocks and that a boot in one of the front steering boxes was leaking that had to be replaced. He also suggested replacing the rear brake rotors and pads. (Which I didnt think needed replacing) And they also had to align the vehicle, and the grand total for repair was just shy of $2,200.00. That was a lot of money, but I just wanted my wifes car fixed so we agreed with the repairs. We were called that Friday that the vehicle was ready and we picked it up just before they closed. We noticed after driving the car home that we still had the same crunching noise we had before so it hadnt been fixed. I called Charlie and he said to drop off the vehicle again and hed get it fixed. In my mind I was thinking "Oh boy! Going to have to take out a loan to get my car fixed!" as we had spent all of our emergency fund on the initial repair cost. Charlie called the next day and said it was the control arms and they replaced them at no cost to us. Boy! What a relief! Now thats what customer service is all about! Its making it right with the customer! And I didnt have to make a stink about it either! Thank you Charlie for making it right! And please express my thanks to your mechanics as well from myself and my wife Therina! You all have a new loyal customer! Thank you!
Very Sincerely,
Mr. Richard Lucero
Wichita Falls, TX
