Texas Midwest Gastroenterology Center - Abilene (TX)

5 /5 Kathyleen Bowen: The staff is friendly and efficient. I always get good care and have my questions answered in layman’s terms. I have been a patient for 15 years and will continue to be.

5 /5 Leslie Hill: They have a very efficient process for getting folks in and out, which is quite a contract to some of the other medical offices we visit in town. The folks are friendly and professional. I really appreciate the respect they have for my time.

4 /5 Kenneth Zahn: Dr. Patel I think is a person that other ones should watch ,for he is one that tells you in a langwitch that you can under stand and his staff very understanding

1 /5 Vicky Rodgers: I went to Dr. Patel because I was having some serious stomach issues. I didn’t have insurance at the time so I was a cash paying customer when I came in. He barely gave me any of his time. He didn’t listen to me. I didn’t get to explain everything that was going on, he pretty much was ignoring me he spent maybe 10 minutes in the room which I know for a fact, there’s no way you can learn about a patient or any of the concerns that the patient has. I didn’t even have a chance to ask questions or explain anything so I was set up for my appointment went to my colonoscopy , I will say this his nurse is a wonderful kind person to bad She works for him. She was the one that gave me most of my information .He is very rude and you have to feel comfortable with your doctor. I will never return there and the money that I paid. I should’ve gotten a lot more than 10 minutes of his time.zero star for him

2 /5 Jennifer Clements: Dr. Patel and his team were very professional during the appointment and procedure. The issue arose with billing and even though they do not do their own billing the office tended to give me the run so I had to stay on top of them to find a resolution. The procedure was done in 05/2023 and in January of 2024 I received a bill. I did call the office and was directed to the billing office over the course of months I explained to both parties this was paid with Medicaid and should not owe a bill because they accepted Medicaid. I called and talked To Camilia and she then talked to Zarna (Dr. Patels wife the office director) and informed me that the anesthesiologist was not in network with Medicaid. (When there is an issue they do not allow you to talk to Zarna they do all this back and forth calling to relay messages which was a major inconvenience.) I explained that I was never informed of this and they agreed to change the charge from $250.00 to $150.00. I then called Medicaid and they called Dr. Patels office and were directed to the billing department and Medicaid told them as well as myself that the reason the anesthesiologist was not covered was because the doctors office did not get prior authorization therefore it was not my fault. Finally, on 04/2024 I received a call from Tiffany the office manager over the surgery side of the doctors office to let me know that they would not hold me accountable for the bill. I had to go back and forth for almost a year (4 months after finally receiving a bill to get them to admit their fault and quit sending me a bill.) I want others to know so they do not get stuck owing a bill due to the neglect of the office because it was a frustrating situation.