2 /5 Jennifer Griffin: Most of this review is in regards to Texas Health as a company, the ONLY reason it has 2 stars is because I love the doctor. Ive been seeing Dr Redmon for a few years and she is amazing, if she ever leaves Texas Health Family Group I would love to see her again.
This is going to be a long review so in short: front desk people arent properly trained and informed, they refused to prescribe me necessary maintenance medications, and they refused to make me an appointment when I was extremely sick because they only see sick patients during a 45 minute window in the afternoon. Details are below.
First, most of the front desk people have no idea what theyre talking about. Do you know how many times Ive called to make a nurse appointment for birth control and theyve told me I need to have a physical first when the doctor and the nurse have both told me I dont?
Second, I was refused a refill on maintenance medication because they require a "med check" every 6 months, and because it was a maintenance medication, my insurance wouldnt cover anything less than a 90 day supply. I had been waiting for my birth control to be refilled so I could make an appointment and get everything done at once, I dont have transportation so I cant keep going back and forth and I explained that to them. I understand med checks if I was on any new medications, but for maintenance medications that Ive been on for several years? And the med check is literally them confirming the medications Im on, making sure I still feel fine and thats it! I cant do that over the phone? Seriously?
The biggest problem though, on November 1st I felt myself getting sick with what I thought was a cold, I typically try to take care of those myself but after a month of being sick I couldnt take it, I made a telehealth appt through my insurance (different doctor), first was told it was a URI and Sinus infection and was given antibiotics, after they were finished it wasnt gone so I did another telehealth appointment, was told it was walking pneumonia and was given a stronger antibiotic. After that course was over I was still sick so I figured I wanted to go to MY doctor and see what was happening. Upon calling I was told they only see sick patients between 3:30 and 4:15 in the afternoon, which is the time I have to pick my daughter up from school and have nobody else to do so for me. They would NOT make me any other appointment. I sent an email to my doctor hoping an exception could be make considering at this point I had been sick for about 6 weeks. When you do online check ins, they give you an option to wait in your car until the doctor is ready for you so I hoped they would be able to do that to keep me separated from the "healthy" patients. The nurse responded to me and told me it I couldnt come in during that 45 minute window, I would have to go to urgent care. My copay for urgent care is more than double my standard copay, which I understand isnt on them, but the fact a doctors office was refusing the help a sick patient because my availability didnt allow for a 45 minute window through the day. What kind of doctors office ONLY sees SICK patients for 45 minutes out of the day? And during winter? I get separating time for sick and healthy patients but only allowing 45 minutes for any sick people to be seen is beyond ridiculous, not everyone has completely open availability and 45 minutes is such a short window of time.
So while the doctor is amazing, Texas Health groups policies are absolutely insane and you cant rely on them to help you when youre in need.
