1 /5 Justin Fairless: They need more personnel for their office staff or their current staff needs some re-training.
Here’s my experience with Texas Gastroenterology Consultants:
Thursday February 1st, I called to set up appointment after an ER visit. The staff informed me that they only accept referral patients (even though my insurance doesn’t require it.) I go to the primary care doctor and get a referral.
My referral was sent over from my primary care doctor on a Friday February 2nd, when I asked if they had received it, they told me to re-check on Monday.
Monday, Feb 5th arrives and they tell me they might have it on the fax, but won’t be able to check until Friday, February 9th, since they have so many faxes coming in. I double check with my primary care doctor and have them send another copy, just in case the first one did not go through.
Friday the 9th arrives, and the Texas Gastro office staff tells me they didn’t receive it and gives me the busy fax song and dance, so I ask them if I can hand deliver my referral instead and they say that works for them.
Monday February 12th, I hand deliver the referral paperwork and they tell me it will be a few days. When my primary care doctor checked in with me to see if I had gotten an appointment, I told them everything that I’ve written here. My primary care calls their office and the front staff tells my primary care doctor that they have not received my referral (this is after I had already hand delivered it!) I STILL have not heard back from them and it’s been a full business week.
At this point I’ve given up and made an appointment with another GI doctor, which is a shame because I’ve heard Dr. So is really great.
TLDR: Good luck getting an appointment.
**Edit** About 2 hours after posting this review, I received a call from their office and got an appointment but decided to keep my appointment with the other GI Doctor.
