1 /5 Phil Holt: My family and I were traveling thru Big Springs with something coming loose underneath the car. Because it’s a relatively new Ford and under warranty, I stopped at the Star Ford Service in Big Springs. The young man that was the service manager ignored me for 10 min before asking what he could do for me. When I explained the problem, without even taking a look at my car, he told me “No, they were way too busy”. I went to Big Springs Collision Center, four blocks away, and someone came right out to look at it and fixed it in 10 minutes!
My advice to anyone who wants to listen is: don’t waste your time or a dime dealing with Star Ford Service Center.