1 /5 Karan Singh: I called for road service after my truck broke down in Lamesa, TX. The alternator had frozen and caught on fire. Including giving Jim the drivers number, I informed him of the exact situation. Jim went and looked at the truck, about 40 miles from him and told me it was the alternator and there was none in stock. I had him put it on will call at Freightliner in Fort Worth, TX and overnighted it to them, and paid for the alternator. After they received the alternator, I did not hear back from Jim until about 6pm, even after repeated calls and text messages. Jim said he will send a tech that way after we agree to payment. He sent me an invoice for $1700 for road service and installing alternator. I told him it was too much and to please lower it a bit. Then he sent me a revised invoice for 1455, which, still a lot, was a bit better. Jims finished it around 11:50pm and informed me hes done and wants payment. At that time I couldnt get a hold of my driver, as he was in a motel. I told him to start the truck so I can see it on the tracking system. Jim stopped picking up calls and send me a pic of the alternator on the truck and said he needs payment. I told him I cant pay him until I can verify the truck started. Jim did not respond to my calls after that and texted me they will come back in the morning. Jim called me in the morning and asked me to pay them the 1455 we agreed to before he will go out there and informed me he had taken off the alternator and had it in his possession. I informed him to please finish the job and I will be more than happily pay him the agreed upon amount. Jim threaten to tow my truck, file a lien, and bring the police up there to the truck. Jim had taken both of the keys from the driver too. Some of my text messages are posted below where Jim is telling me to go back to where I came from etc. Racists people, would not recommend.
