Serenity Nail & Spa - Lubbock (TX)

1 /5 Sam Bartholomae: I really wanted to like this place, the location is great, but the service was absolutely horrible. We came in a week before Christmas and we wanted a manicure and a pedicure. I had my two nieces with us and they were so excited for their first pedicure, they’re sisters so of course they wanted the same color but were told they can’t share the same color (even though they were seated next to each other) and that they needed to pick separately. Not a big deal even though it didn’t make sense. After my pedicure was over, I was ready to move to a table to get a manicure and the lady told me to get up, but didn’t tell me where to go. She moved on to the next person and when I asked her where I needed to go, she just ignored me. Finally, I sat down to get a manicure and the lady was incredibly rude. She seemed so put out and anytime I tried making conversation with her she was short. My nails ended up being crooked and the base color didn’t match my skin tone at all (I did French tip) and they were thick. When I pointed it out she just ignored me and moved on to the next person. I will never go back to this nail salon.

5 /5 Ellen Scott: Got my nails done my Vincent today! He did such an amazing job! Ive only been here twice but both times my nail techs have absolutely killed it! Love their attention to detail and determination to get the design/shape you want!!

2 /5 Bella Swannn: I wanted to like this place so bad, I honestly thought I found my “go to”. However my nail experience was so bad :( this is what I wanted and this is what I got. They were so thick but it’s was weird because they broke off from the tips. I went back to get them fixed and they wanted to charge me $30 half of the price I had paid before ($60). I simply said no because I would have spent a total of $140. $50 from my pedicure the day before and $60 for the nails and if I wanted them fix $30. It sucks because they were the sweetest people ever and they did really good on my pedicure. But the nails and customer service is just horrible. I don’t understand how I would have to pay extra for a service that simply wasn’t good at all. Of course I have fault in it because I didn’t say anything before leaving, I just hate to be one of those people. I really wanted to love it so bad!

5 /5 Micheal Williams: As a man, I was always bashful about pedicures. Never again. I had my very first pedicure here and it was awesome. I felt absolutely pampered and my feet were so smooth and fragrant afterward. The lady that treated me, though I felt a bit of a language barrier, was very chill with me. She even recommend the White Tea and Ginger pedicure when I was being indecisive and it was a good call. My favorite part was definitely the hot coal massage near the end. They were even cool with me not wanting nail polish, which made me very comfortable. The $65 price tag wasnt bad either. Ill definitely reappear for another treatment.

1 /5 Dani Back-Miller: One of the worst experiences Ive ever had. My siblings had been to this place several times taking my elderly mother. Nothing irregular about those experiences. This time however was a nightmare. My youngest sister and I took my mother. Rushed us picking out polish, poor selection, and it was like a race with these people to see who could get done the fastest. Sloppy, sloppy jobs. Did not push my cuticles back & pretended to rub my feet and calves. What was supposed to be a soothing and relaxing time for my elderly mother & all they did was make her anxious, stressed out, and upset. Put the wrong polish on moms toes after I told them twice what to use. My mothers fingernails look like my 3 year old granddaughter painted them. The employees were rude & acted like they couldnt care less that we were spending our money at their business. My first and last time there.