Sensation Nails & Day Spa - Quinlan (TX)

1 /5 Lauren Harding: EDIT… to add more pics. This is just after 3-4 days of having gel manicure and pedicure. This tax evading nail salon is an absolute joke! I came in on January 7th and got a gel manicure and gel pedicure. “Hannah” did my pedicure when I got home and realized how terrible of a job she did, I called and Kim answered. I nicely told her that the technician that did my gel pedicure did not do a good job, I was very unhappy with it due to the cuts of my nails, the polish wasn’t painted on my toes, but mostly my skin and that I wanted a refund. Kim said she was going to ask Brandon if they could refund or if I wanted for them to redo it… you can’t fix uneven nails that are cut down so short.. Kim was trying to make me come in and have it fixed. I didn’t want that, I just wanted a refund. They only wanted to refund 30.00. I wasn’t happy about that, but I agreed. A few days passed, I’m waiting on my refund to go back to my card, because that’s how refunds work when you pay with a card. I called there this morning, inquiring about my refund. I was told they didn’t process the entire total, 106.00 plus the 10.00 I left for a tip, totaling 116.00. They just processed for 106.00, I told Brandon I would be disputing with my bank he threatened to press charges on theft of services. That’s not theft of services. I paid the day of rendered services, and called same evening to let them know I wasn’t happy. This can be disputed as quality of services. I work for a bank… I know this. Brandon told me I would have to either bring my card back in for my refund or get 20.00 in cash. They didn’t tell me that the first I called back to let them know I was so disappointed. So because of this horrible customer service, misleading communication, I requested a refund for the entire 106.00 Brandon informed me again that he would press charges for theft of services & dispute my dispute I do with my bank. Brandon also informed me that my polish loss is due to my nails. I have had previous gel pedicures, they didn’t do this. They didn’t want to refund on my card because it would mess with their book for taxes, rather than letting me go spend my money where it’s appreciated. They rather give me 20.00 in cash as the remainder of the 30.00 refund. ALL AROUND HORRIBLE NAIL SALON. Not to mention they are known for giving fungal infections when they cut you.

2 /5 Amberly McNabb: The employees were so nice so I don’t like to give such a low review. But I paid for my daughter to get acrylic nails in advance as she was getting them done with a few friends so I paid before hand. My mistake. Somehow they convinced her to do press on nails. The nails didn’t even last 48 hours. They told her they were trying out a new glue on her nails and that if any fall off to just come back up there. I not only paid for acrylic, I tipped her generously, trusting she would do what was paid for. Again, my mistake. I’m very disappointed in how crooked her nails were and how they didn’t stay on for 2 days. $75 for some press ons is crazy to me and NOT what we paid for. We’re not complainers or confrontational, just won’t be going back.

3 /5 hollie Roberts: I was not super impressed i went in got a full set before Christmas Brandon did a great job on my nails I paid 50 for long coffin nails with jewels on 2 fingers, okay not bad pricing so I was happy. What got me was when I went back for a fill Linda did my nails and the job wasnt done very good at all, my jewels were taken off and not put back on yet when I got finished and went to pay for my fill I was charged 40$!!! Thats way over priced when I paid 50$ for a brand new set with jewels. Had i known i would be charged like that I would have just soaked the nails off and got a new set. I felt that was unfair and as a new customer I wasnt pleased with the pricing I will go back to where I used to go. Not to mention after my fill my nails started breaking off not even a week later from where the tip from originally glued.

4 /5 Cynthia Willis: Mixed review: The Good- They do squeeze in drop-ins. Very attentive to giving you the size and shape of nail you want. The Bad- either on phone or conversing with fellow staff 95% of time in non-English conversation. It became awkward after a while. Dont expect a "Steel Magnolias" experience.

5 /5 Diana Baquedano: Jolie thank you so much i love my nails. I asked for thin and she delivered. The attention she had to execute exactly what i wanted was Phenomenal. I always get off the wall nails and she delivered. I will be stepping up my next appt. And kept who ever is interested posted.