San Marcos Toyota Service Center - San Marcos (TX)

1 /5 Claire Coco: Just had a bad experience with the San Marcos Toyota Service department. We dropped off my daughter’s car and asked for an oil change and check the brakes, the usual “checkup” you get when planning to go on a road trip. They proceeded to send a video of a technician recommending a laundry list of items based on his “findings”. “The spark plugs are the original ones that came with the car, these must be changed immediately,” “all the fluids are black and need to be changed”. Etc etc. Then the service guy (a different person) checked the computer and discovered that we had completed almost all the “recommended services” including spark plugs at our last service, about 10K miles prior. (Most were “30k mile services”.) (I’ll skip the part about the breaks, unbelievable!) The technician was clearly reading from a script, I suspect he recommends the same things to everyone, and the service guy agreed that was probably the case. In the video he made it sound dire! He recommended several thousand dollars of services (I looked at the old invoice and added it up). Needless to say, we picked up the car and fled the scene, oil change only. And we still don’t know if the spark plugs are actually the originals. When I asked the service guy he said “I am sure they were changed.” But the technician said “original” on the video. It begs the question, did they actually change them at my last visit or not? I will be asking the NEXT service shop that question. You know, I usually go to the dealers for service and pay a premium to avoid getting jerked around! I won’t be going back.

4 /5 Amy Jea: Great service & communication overall. Typical for expected ‘recommendations’, but I really like having the video to reference. Only issue was with the long wait in trying to pick up the vehicle. It seemed quite long (given that we just had an inspection & it was complete). Otherwise, they are very thorough. Pricing is higher at any dealership, but they seem consistent & on par with any other service shop in reliability. I’d recommend keeping a good log of issues, using online tools for research & asking tons of questions! But that goes for any car, any dealer and any service where you don’t know the jargon. Because it is easy to be overcharged or pay for extra things… if you’re on a tight budget.

5 /5 Janet Picacio: We love our new Highlander from San Marcos Toyota! Anthony made the buying process so easy for us. I never felt uncomfortable or pressured by Anthony or the finance department. The service center is equally awesome and very quick despite being super busy, I recommend having an appointment to make the process easier. Large comfy waiting area with snacks and cold water and soda.

1 /5 Angelica Escobar: If I could give zero stars I would. My son brought his car multiple times due to all the lights turning on. He was told it was this and that. Fixed it and then the lights came on again. The next time they told him he needed all new tires and rims. He bought them on their credit and lights came back on. He went back again and the manager Sean Moore was supposed to refund the 2 rims and a tire. This has not been done as of today. He called the creditor and they said nothing has been refunded. Nothing has been done. Will never do business with Toyota here again. Buyer beware!!!

1 /5 J: I plan to keep my Toyota Prius for a very long time and drive it to the junkyard on its last mile, so having a mechanic I can trust is important. I want to do all the higher mileage maintenance, but everytime I come to the San Marcos Toyota Service Center, I get price gouged. The most recent incident, I was quoted about $300 over what another Toyota Service Center quoted me. Yes there was an error in quote done by San Marcos Toyota Service Center (service manager insisted originally at least twice that there were no errors until I showed him the quote from another Toyota Service Center). That was the second time this happened in under a year. The first time this happened, it was about $400 over because the service technician entered completely different numbers in the system. So that first time, the service tech said they did like 5x the work they actually did, which messed up my bill. I had already paid, and they had to refund me. Thank goodness I saw the error. Id be out almost $700 if I blindly trusted this place. Please beware, yall! Get a quote and price shop at least 5 other places before you agree to anything here. At this point, I wouldnt trust San Marcos Toyota if they gave me service for free.