Bring Your Own Parts - New Braunfels Christie Dotolo: UPDATE: My son has a Smart Start breathalyzer on his car, and last week he had to get it fixed. Turns out, it was breathed into twice by someone at this repair place (Smart Start has a camera that records every breath attempt). This means that whoever was working on his car was under the influence of alcohol! Could explain why they did such a shoddy job.
I am posting this review for my son, Jozsef Smith, who does not have a google account. These are his words:
DO NOT EVER GO TO THIS SHOP. It will be the most expensive mistake youve ever made with a car. I originally went to this place to have my struts and shocks replaced, I had already bought the parts. I chose this place because I needed it done the same day. I called them on a Friday and they told me if I got it to their shop before they open on Saturday they would have it done by the end of the day. They quoted me 299 plus tax for the struts and shocks and naturally I need an alignment after thats done, for that I was quoted 69 plus tax. So I drive there at 4am in the morning on Saturday and put my key in their lockbox before I went to work and got an Uber to work. Whenever they opened, I called them and they told me the alignment would now be 99 plus tax and I wouldnt be able to pick my car up until Monday before they close. I had plenty of obligations that were ruined because of this and I was agitated, I had somewhat of a heated argument with the owner Martin and he basically told me to deal with or come get my key. But I couldnt actually come get my key because his technician with the key didnt show up to work that day! So he knew he had me in the palm of his hand. So I accepted and tried not to upset him further knowing that he could royally mess my car up if he felt like it and thats just what he did. He called me on Monday telling me I need another 1100 dollars worth of repairs- control arms, sway bar links, and tie rods. I reluctantly agreed, and Im sure those parts actually might have needed to be replaced at some point anyways. After I agreed to this he called AGAIN telling me my subframe was loose and there were bolts missing and bolts stripped. I looked into this and the only way that would happen is if the control arms were replaced. And no one else has ever been underneath that car. He also said my motor mounts were broken, which Im 90 percent sure that wasnt the case before I dropped the car off because now my car is making new sounds that it hadnt made before.
If all that isnt enough Im more then certain they did not perform an alignment because my wheel is pulling more to the right then it ever has before.
When I got back in the vehicle the panel around my steering wheel was still hanging down and my smart start device was hanging down next to my brakes.
Moral of the story is this place is not cheaper- they only pretend to be until they have your vehicle, theyre shady and spiteful, and theyre everything negative you hear about mechanics creating extra work for themselves to squeeze every dollar out your pocket.
I will be reporting them to the Better Business Bureau and the AGs office
