Quail Creek Ear Nose & Throat Center, The Hearing Center @ Quail Creek - Amarillo (TX)

2 /5 Alexandra Gonzales: I want to start by saying Dr. Stroud is amazing and his nurses are so kind and friendly. Do not walk into this office and expect to not pay your copay because they will embarrass you and refuse service. Here is some background- on 8/20 I paid $1550, this HALF of the bill that must be paid up front for my 9 month old daughter to get tubes put in her ears. She gets her tubes put in on 8/26- everything is great! Today, we go in for a follow up and I was told we have a $50 copay- I hand her my credit card and she proceeds to tell me they cant accept my card. I said "can you please bill me?" she proceeded to tell me "you have to pay today in order to be seen, can I use the card on file?" I explain I am a little short on cash after paying the $1550, can we please use my credit card, not the debit card on file? She then tells me "I can call billing but I doubt they will allow us to bill it" she picks up the phone and tells the lady in charge of billing "This has never happened before but the lady I am helping does not want to pay". I never said anything about not wanting to pay. She completely embarrasses me in front of about 8 people in the waiting room. The billing lady comes out and helps process my credit card payment and we can be seen. We finish with our appointment and when we are checking out they tell me they will be refunding my $50 payment because there is no copay on follow up appointments.

5 /5 Bridgett Thomas: Dr. Stroud was great. He answered my questions and didnt make me feel like my concerns were not anything to listen about. He listened, and he explained what could or could not be the problem. If you are in need of an Ear Nose and Throat specialist, I would definitely recommend Dr. Stroud.

5 /5 Ami McGlothlin: Dr. Fichandler and Leah Warren are absolutely amazing. The staff and facility here are wonderful!

1 /5 Susie Fultz: I was unable to get an appointment at this practice. Maybe because Im on Medicare. Last Dec. when I visited my sleep apnea doctor, she thought I would be a good candidate for the new Inspire treatment and recommended this office. They said I was not ready for Inspire but gave me no reason.This spring I have had several issues with my ears and sinuses and tried again to get an appointment. They asked for a referral but then said they never received it. I had my doctor resend it, and then they denied it. They provided no reason for the denial. After reading some other reviews, I am thankful they did not accept me. I will look elsewhere for my care.

1 /5 Logan: This place does not treat you well. They definitely care more about your money than your health. It is very apparent by their billing policies.