1 /5 Reema Elkhatib: I visited this salon for the first time for a haircut, and it was a disappointing experience. First, Suzanne cut my hair way shorter than the length I had shown her, which is frustrating. Second, when she was done, I politely asked her to take another look at the layers on the sides, as they sort of seemed uneven to me, and she became defensive and hostile. Instead of addressing my ask reassuringly, she responded with, “I know what I’m doing, you saw me check already. You’re making me nervous. We are not a $15 cut salon…”
I was shocked by her unprofessionalism and lack of customer service. A stylist should be open to client feedback, especially when it comes to their own hair. Suzanne was hostile and unwilling to engage normally in response to my question about my haircut layers. She obviously needs coaching on how to treat customers. I would not recommend this salon based on my experience.
