1 /5 T Robinson: This location is anything but "Prime." It feels like they just want to rush customers in and out, showing little pride in their work.
They had two good nail technicians, but one of them is no longer with the team. I definitely won’t be returning. They watch you closely when its time to pay and charge you for every little thing. While the prices are displayed on the website and on the wall when you first enter, theyve become outrageous.
The service has significantly declined. During my last visit, I was cut three times by my technician, to the point where I asked her to stop servicing me. The owner, Samantha, came over, and she always has a very negative attitude that is apparent on her face. She finished up my pedicure, but thats all she did. She didn’t provide any additional cuticle work; she just picked up where the previous technician left off. When I asked the technician who cut me if she was having a bad day, she confirmed that she was, which I found appalling.
Please, do me a favor: there’s no need to reply with a "Dear " like you have in the past reply to others it’s clear that your responses are automated and lack any genuine engagement with clients. If I could give this place zero stars, I would. I won’t be returning—don’t waste your time or money here. From the moment I walk in, I felt judged. They don’t take pride in cleaning their stations; when one person gets up, the next person simply sits down without any cleaning in between. If you ask them to clean, they just tell you that they use a bag in the pedicure bowl and have new, clean plugs. However, it would be nice if they could at least wipe down the chairs for someone who has been sitting there for an hour or more. A clean environment should be expected when entering a salon. Samantha did take 10% off my bill, but this definitely doesn’t account for me having cut cuticles and sore feet I shouldn’t leave this place in pain when I came for relaxation.
Thanks for understanding, but please don’t feel the need to respond. I appreciate my money, and I’ll take it elsewhere. Enjoy!