Pope Automotive - Lubbock (TX)

1 /5 Joseph Walker: I had a terrible experience with Pope Automotive in Lubbock. I brought my vehicle in to have the A/C serviced and recharged. They charged me a significant amount, and when I got home, I checked it and found it was completely empty—no cold air at all. Clearly, nothing was actually fixed. I went back to confront them, and instead of taking responsibility, they told me I’d have to pay again to have it serviced. They claimed it might be an electrical issue—but how would that make the refrigerant disappear? That points to a leak, not an electrical problem. If they had used dye or done a proper pressure test the first time, they would’ve found the issue. This place is a rip-off with awful customer service. I absolutely do not recommend bringing your vehicle here. Save your money and go somewhere that knows what they’re doing and actually stands by their work.

5 /5 Travis Gibson: I recently took my car into Pope Auto to address a couple of ongoing issues that Id been having with the front driver side breaks/axel of my vehicle. The team there quickly looked everything over and found a bearing that needed to be replaced. Additionally I asked them to look the rest car over and in doing so they discovered that my serpentine belt was cracked and about to fail. They got both of those things taken care of for me pretty fast compared to what Ive experience at other mechanics in town. After driving the vehicle a couple of days I noticed that the breaks were still making a bit of noise. This was not directly related to noise caused by the worn out bearing, so I thought they may have missed it, so I took it back. When looking that the breaks more specifically. They realized that the hub was bent which was causing issues with the breaking system. I couldnt think of anything that has happened to the car that would have resulted in a bent hub, but stranger things have happened Im sure. They said there was a small chance the hub could have been bent when the bearings were replaced. I expected to have another bill for this repair and additional repairs to the breaks, but since they missed it the first time and couldnt 100% prove it wasnt caused by the previous repair, they took care of the hub and the break issue completely free of charge. I was blown away that they didnt charge me for at least the breaks. Its good doing business with a shop who has integrity and will take responsibility for an issue and take care of the customer even if they arent 100% certain it was their fault.

5 /5 Dylan Zimmerman: I wanna give a huge shoutout to Randy Pope and his team for getting my 2008 Cadillac SRX repaired on such short notice and they did an amazing job. I was in town for business from Austin for the week when my starter went out. Not being familiar with the area and not knowing any mechanics, I just went with the first one I picked. The tow truck driver and I arrived at Pope well after hours and we thought we were just gonna drop the car off and Id just walk to my hotel. Well, the owner came out to see what was happening. Oddly enough, he was doing some late-night work when we arrived and quickly started my invoice. Afterwards, he was gracious enough to give me a lift to my hotel. After a good day of work on my starter and water pump, my car was ready for the 6-hour drive back to Austin. The mechanics did an amazing job and, if I need anymore car work while in Lubbock, Ill take my car to Pope Automotive. Thank you, gentlemen.

5 /5 B D: Pope Automotive is thoroughly impressive with their quick service, great communication, and honest work. I have sent 3 of vehicles there including Chevrolet, Mercedes, and VW (Not once did they say they cant work on it.). My Silverado was not shifting properly and 2 other shops said I need the transmission rebuilt. I took it to Pope and turns out it was just a shorted wire! I will continue to solely use Pope Automotive in the future. If you need auto work done, you wont be disappointed with Pope.

5 /5 Bryan Armes: They are friendly. They were able to fit me in quickly and were very reasonable.