Phillip Howard Disraeli, MD - Lewisville (TX)

1 /5 D: Dr. Disraeli is awesome. He rates 10 stars. This review is not about him. It is about Baylor. I called today (a Friday) to schedule an appointment, which took less than 2 minutes in the past. Today, and also the last time I scheduled, it took well-over 20 minutes. Just to schedule an appointment? The scheduler asked about my issue, symptoms, and pain level. When told, she put me on hold, then came back explaining that I must speak to a nurse. I told her that I dont want to speak to a nurse because last time, the nurse (who sounded like she was 16 years old and babysits on the weekends), just wasted my time by asking questions that were unrelated to my issue. Questions like, do I have thoughts of suicide or self-harm? Am I able to care for myself? Do I have adequate food? The questions were obviously being read from a prepared script and were an annoying waste of time. Jeeze! I just called for a normal appointment with Dr. Disraeli. Second time on hold today, 7 minutes and 19 seconds. Afterward, the scheduler said Baylor requires her to have a nurse call me back because of my pain level, which I reported as 6 or 7 on a scale from 1 to 10. The scheduler never once asked me when I would like to come in, nor did I ask for an immediate appointment. Back on hold again for several minutes. When she retuned, she apologized that there were no appointments available today. I replied that I never asked for an appointment today and that any day in the next 2 weeks would be fine. When I pointed out that she never asked when I would like an appointment, she became irritated and explained that she was following her assigned Baylor protocol. Bam! back on hold again, When she again returned, she said Dr. Disraeli does not have an appointment available during the next 2 weeks but immediately said this Monday at 8 AM was available. What? I still dont understand that one. Nothing is available but Monday is available? So, as I said earlier, Dr. Disraeli is amazing, but the Baylor corporate cash-cow has streamlined their customer service and concern for patients into a model of ridiculous inefficiency. Maybe its time that Baylor and I part ways.

5 /5 Alyson Law: I have been a patient of Dr. Disraeli for the past 10 years. His office and staff are always professional, and it is a very friendly low stress environment. He is very thorough and is quick to provide results in the portal. I drive 30 minutes to come here. It’s worth it for a great doctor and team. I highly recommend!

5 /5 Stephen Bent: Dr. Disraeli is a great doctor and cares about his patients. Their staff is great and have always treated me with kindness and respect. Very grateful for Dr. Disraeli and his team.

5 /5 Laura Haller: From the receptionists up front to the nurses who give vaccines, everybody is very pleasant here. Dr. Disraeli himself is also very considerate. Like most doctors, he doesnt get unlimited time to see you, so make sure to bring a list of concerns/questions. I brought my list and he was able to get all of my stuff answered in a timely manner. The online portal for scheduling appointments/messaging the doctor is also pretty handy. I had almost given up finding a new general doctor because of how far out you have to book appointments/how long it takes to give information over the phone to most doctors offices. Thankfully I booked a slot with them online a few weeks out from the booking date. Overall, great experience, and its a very responsive office!

1 /5 Todd Ghedi: After 20+ yrs as a patient, I am fed up with poor service. Consider this a PSA: Called in Monday for a blood pressure Rx refill authorization as I had no more refills approved. This is a highly common Rx not a controlled substance. Knew I would need an office visit so I booked an appt online for one of the openings in Sept. On Monday, I shared that I had 2 days left and would appreciate them calling it in to my local Kroger. Thinking it would be ready Wed, I check and nothing approved. Thursday the pharmacist says the refill was denied. ?? I received no call, text or smoke signal from the Dr office. So I hand the pharmacist my empty pill bottle and ask for 1-2 tabs to pay out of pocket as I am out. He says they cant because the Rx is expired. Now its Friday and my blood pressure is high because the Dr office hasnt called in the Rx. Call in at 7:30am with the same request. Please authorize a refill and yes I already have an appointment. At 3:30pm today, no action has been taken. Why is the big question. I will send kudos out to Mary in the office who was my third frantic call today at 3:30pm. She made it happen, why the others didnt Monday or at 7:30am this morning is a mystery. Be aware you too could receive this kind of treatment.