Parkside Surgery Center - Conroe (TX)

1 /5 David Voncannon: Very sketchy place. I was supposed to have a colonoscopy done there, but when I tried to find out when the appointment would be, they initially told me that the day my doctor wanted was not scheduled yet and they would call me when they do. This was a week away from when it was supposed to happen. Finally, 3 days before it was supposed to happen, they call to get my medical history. I told the girl right then that I still did not know when it would be and would not commit to anything till I know what my estimated out of pocket would be. She then went on to say that it could be this, or that, but they cannot tell me because it all depends on what anesthesia they are using that day and what the doctor finds. This is a violation of federal law that states that they have to give us an solid good faith estimate before a procedure. Obviously, feeling uncomfortable, I told the girl to cancel any procedures. She said okay. Well, this morning, the day they wanted to do the procedure they call me wondering where I was. I told her this was canceled days ago and that I had never even been given a time of when it would be. She said that there was no record of that call. How is that possible? The only reason I am posting this review is because of how shady this place seems to be. To not know when a procedure will be a week before it is ridiculous. To not be able to give a straight answer on cost is also illegal and sets up patients for a surprise bill in the mail.

1 /5 Jacob Imhoff: This place is trying to charge a "facility fee" of over $400 and stating that my insurance doesnt cover it. Under the ACA any history of colonoscopy in your family is covered as preventative. My Doctor listed it in my chart as family history but this place said its not covered. I cant afford the fee now so I have to gamble and hope nothing is wrong with me. I do not know how these people sleep at night.

5 /5 Janell Blessed: I knew the first time I walked into the lobby and heard Christian music playing that I was in the right place. The morning I walked in for my surgery, I was anxious but calm ( yes you can be both at the same time lol) 6 am in the morning although you could see the receptionist was a little tired she still gave a smile and a kind demeanor to each person as they came in to sign paperwork and wait to be called back for their turn of this minor day surgery. Although minor , anytime you’re being put under anesthesia you can’t help but know the risk these days so people are still nervous. The nurse called me back and I wish I remembered every single persons name because they were all amazing , but Kristi I believe was my nurse. She did such a good job putting an iv in my hand that it was the cleanest one I’ve ever had . Phyllis was my anesthesia person who would stay with me during the entire surgery , she comforted my concerns and reassured me that she would take good care of me while I was under . I took a really long time waking up the last time I had a minor surgery and she was determined she would help me not have that same experience. I heard her treating the other patients with the same gentleness in the area beside me . The nursing team worked double so early in the morning helping me with a kind voices and gentle hearts . They even paid special attention to my comfort in the surgery room. I have a pinched nerve in my neck and they made sure I was completely comfortable so I wouldn’t wake up in pain afterwards before putting me to sleep . I woke up to the same kind hearted nurses saying good morning sunshine, your awake and it didn’t take you long at all to wake up . I was so relieved and felt so blessed to have such a wonderful team to help me . Dr. Shahzad my amazing dr was right there as well to talk with me about my results in just minutes . I would recommend Dr Shahzad to anyone Looking for a good gi doctor .Parkside even called me a couple days later just to check on my well-being. They are a caring and efficient surgery center and I myself feel blessed that I went through this day with this place . Thank you everyone from Parkside Surgery Center , you guys are amazing and God sent .

1 /5 Karen Bennett: My husband was charged $800 for his recent endoscopy. After reviewing the EOB from the insurance company, I discovered the insurance company paid all but $400 of the claim. I have tried to contact the clinic for 3 weeks now to request a refund for the $400 overpayment; however, nobody will answer the phone. It just rings for about 5-6 times and then disconnects.

1 /5 chio 2802: I had a procedure done on March 2018 at this facility. Well A YEAR AND A HALF LATER- 2 weeks ago I received a bill from the anesthesiologist for 3k!! It would have been nice if this facility had let me know that the anesthesiologist they work with was out of network with my insurance. I ALWAYS make sure that I am in network wherever I go, so I know I asked if the doctor and the facility we’re IN NETWORK, please let your patients know if one of your providers is out of network. Now I know before I get any anesthesia to ask if they are in network with my insurance, y’all see patients everyday and I’m sure people ask please inform us when your anesthesiologist is out of network! Can’t trust anybody! To ALL patients make sure you ask if even the nurse is in network, because you might get a medical bill that you were not expecting!