1 /5 Kortney Gall: I’m extremely disappointed with my experience at Omega Dental Specialists. I’ve been a patient since October and paid over $1,000 upfront for Invisalign treatment, but the way my appointments have been handled has been unacceptable.
My very first appointment went smoothly, but every single one since has been canceled and pushed out by a month — sometimes just days before the scheduled date. One appointment had been booked over four months in advance, and they still canceled it less than a week before. Just recently, they confirmed my appointment one day and canceled it the next — again pushing me out by another month.
When I try to reschedule, I’m typically given only one alternative date, and if that doesn’t work, I’m pushed even further out. The issue is always the specialist not being available, which tells me this office is overbooking patients or mismanaging their schedule.
Every time I go in, it costs me 3 to 4 hours of my day — and with my wedding coming up, these delays are now impacting my treatment timeline and results. It feels like once they’ve received your payment, you’re no longer a priority.
At this point, I can’t recommend this practice. If you’re considering Invisalign or any other treatment here, wait until you’re absolutely sure they can honor your schedule and provide consistent care. I’ve now had to consider transferring my case elsewhere just to stay on track.
