2 /5 Kimberly Jones: I’ve been here four times and am finally leaving a review. I’m used to TX Nail House quality and unfortunately this isn’t it. Each time I have been here, I am cut during my pedicure. The individuals doing the pedicure never say anything or apologize, and act as if they expected me to not notice why there’s blood on my cuticle and a sudden burning feeling when they dab a solution on it. I have tried dips, shellac, and acrylic French ombré before here for my manicures. I like to wear my nails short, and square with rounded corners. Only a select few workers there do well on short nails. The woman with the table in the front right corner is amazing. Unfortunately she was not there today. Today the worker seemed annoyed when I asked for regular polish on my pedicure. He initially ignored that that is what I had marked and told me if I didn’t do shellac there would be a $5 polish removal charge added on. I told him that was fine, a $5 charge to remove was less than the $20 extra to have shellac on the pedicure. I only wanted shellac on my manicure and specifically picked the gel manicure but the lavender pedicure for that normal polish/shellac combo. The pedicure was so poorly done. The polish was not done evenly, and there are some transparent spots. There’s also lots of little points on the sides or at the base of my toenail that just didn’t even get color. For the shellac on my manicure I had to ask him to cover ALL of my nail so it did not look like I already had a grow out and walk out of there looking like I didn’t just have a manicure. He complained about my wanting to go down closer to the cuticle with the color to his coworker. I asked for square shape with rounded corners, and the corners were uneven. Some where more square and some were rounded, but none were equal. There’s also an inconsistency in color between their products, so even though the normal polish and shellac were from the same set, there’s a noticeable difference between the final shades they turned out. The toenail color was more consistent to the color swatch and it was supposed to be a more muted earthy green, not a grass green like how the shellac turned out on my fingernails. It’s just a slight enough difference to be annoying to me. Overall, I’m dine spending around or over $100 each time just to feel bad for asking for what I want and having it corrected until it’s right. I intentionally went with cheaper options today to see if the quality issue was a trend and it was. I will keep shopping around or commute to tx nail house.
