5 /5 jay kaplan: My son brought his 2020 Explorer to the mechanic shop, where he reported hearing an unusual engine noise. He had dropped it off in the morning, and by the afternoon, the mechanics had inspected the vehicle to determine the cause of the issue. They conducted diagnostic tests and performed thorough visual inspections, but they found no apparent problems with the vehicle. Despite their efforts, they refrained from attempting to create any issues with the car and were completely transparent about their findings. The mechanics spent several hours examining the vehicle to identify the problem, and their honesty and minimal cost were commendable. This is a measurable aspect of their service, and I cannot express my gratitude enough for their straightforward approach.