MHMR of Tarrant County - Fort Worth (TX)

5 /5 Gruuzmb Ivvw: I enjoy coming to this location they are great, they always make sure Im well taken care of. The waiting process for intake can be kind of long but its worth waiting for as the services received are awesome. the employees are amazing they are so nice and treat you with respect as well so thats a plus. I especially enjoy coming in to this location because alondra at the front desk is super nice and helpful and also greets me by name which makes my trip there more enjoyable as its more personal and Im not treated as or seen as a crazy loon. Lol well, thanks alondra.. and staff yall are amazing!

1 /5 Jessica Mercer: maybe yall should teach receptionists at a mental health facility not to tell people "dont worry" when theyre upset about a mistake YOU as a company made in communicating important info that affects someones access to mental health care. telling patients how to feel is incredibly rude and dismissive.

1 /5 Olive Camacho: If you can avoid using this place, please do with everything you can. By far the worst mental health experience Ive ever had. The original intake psychologist I spoke to and the psychiatrist I saw once in-person and once via video were the only bearable parts. Every other step of the way I was met with incompetence, and it was like pulling teeth to get a single document from them. I had a case manager, until they decided I didnt have a case manager, until I did! And then I didnt again. Theres supposedly a portal, that only one person ever mentioned and never told me how to access it when I said I couldnt. Calling however many times you can (when someone decides to answer) just gets you person after person who doesnt have a clue whats going on and then says theyll follow up (they dont). You cant email anyone directly, unless Roni reaches out to you with the worst, most immature, passive-aggressive people skills Ive ever seen from a "Director" of anything. I have never felt like my life mattered so little to a health entity. I hope Roni does some self-reflection, but I know that wont happen. If youre literally on the verge of killing yourself, this placed stopped that for me once. But they sure didnt care after that. Find somewhere else, if you can.

1 /5 Jessica: We had a very unfortunate experience with the Pine Street inpatient program. A loved one was prescreened through a resource center and approved, for alcoholism. On the day of intake, we sat in the waiting area for four hours after waking up at 5:45am to make sure we arrived right on time. This was not a problem as we understand there is a process. She saw the nurse and the financial advisor and was assigned a room. The next morning, I received a call letting me know that she was not qualified for the program. I asked why, and it was because of the length of time from her last drink and how little she had to drink within a certain time frame. Basically, she was not alcoholic enough. She was turned away from rehab after seeking help for herself, in less than 24 hours, because she was not addicted enough. How can anyone determine in that time frame whether or not someone has a problem? And why was this not determined before she was admitted? Why did she not see the counselor on the first day during intake? To save the trouble of unpacking or the extra drive. This person has been an alcoholic and binge drinker for 7 years and finally decided to get help for themselves and was turned away, after being put through the ringer and given a taste of what good help looks like. I really believe that the counselor that turned her out should be ashamed. This could have been what saved her life. Now she is let down and depressed, and we are starting over again looking for help. My Health, My Resources - apparently not. To be clear, I do understand, there are formulas and rules for intake and to make sure the right people get help but if she did not qualify, she should not have made it as far as she did in the process. It was not fair to her, or the people helping her. Once youre in, you should get to stay unless you break the rules or want to leave.