Memorial Hermann Sugar Land Hospital Emergency Center - Sugar Land (TX)

5 /5 Cassie S: Love the staff here. Took my child to pediatric area. Everyone was very friendly from the man at the front to everyone in the back. My child went from being scared and crying to happy and laughing with the doctors. Angelica was absolutely wonderful with my child - very caring. Monica was nice as well. I don’t remember all the names, but everyone was great.

5 /5 Everret Johnson: I wish I knew each staff member by name that assisted me on 01/28/25. They were such a delight and each individual was polite, and patient. It has been a very long while since I was at an ER or even a doctors office when medical staff has been so attentive and welcoming.

1 /5 Kristin Nguyen: Never come back here again! My son has difficulty breathing, wheezing and light fever. We took him to the ER here at sugarland location. One of the nurse assisted and took us to the pediatric ER room. As we were walking, the other nurse came by, checked my son’s paperwork and he asked if my son is LEGIT? I’m sorry? LEGIT? LEGIT TO SUBMIT THE ER? That was really rude and show that the nurses here don’t really care much! He’s a 4 years old kid having shortness of breath, wheezing, vomiting, light fever!! That’s not legit enough to bring him in?

5 /5 Sarah Urban-Jackson: I had to go to the ER Sunday afternoon on January 12th. The wait was thankfully not horrible. An hour or so to get the ball rolling. EVERYBODY was super helpful, kind, and thorough. I got a solid diagnosis and treatment plan and Dr. (Christopher) Wang very generously reached out to a surgeon friend on *Sunday night* to ask if she could get me in quick for a follow-up since my problem wasnt 100% his specialty. Dr. Shen agreed and I saw her Thursday. Despite that I felt exhausted, frantic, confused, and sickly with an infection, I left the ER feeling "seen," expertly treated, and armed with a plan. The infection is 99% resolved except for some swelling that will balance out in a week or two. Im grateful. Thank you!

1 /5 D Norman: Please save yourself and visit another ER. Communication amongst the staff is less than poor, nobody seems to know what they’re doing, they schedule you for tests, one person says they’re canceled and another person says they’re not. When we arrived last night we were told some folks had been here 7+ hours. We are now going on 18+ hours, on a gurney in a hallway, with no resolution. Nothing happens unless you bother the nurse to follow up and do their job. ATP I would choose Ben Taub over MH.