3 /5 Hilal Porsuk Bergquist: I wanted to share some feedback regarding my recent experiences. While all the doctors I’ve encountered are excellent, I’ve had some issues with a few of the schedulers. Unfortunately, I found them to be unhelpful, rude, and lacking in knowledge. In one instance, a scheduler even scoffed at me and said, "Jesus Christ," when I didn’t know the answer to an insurance card question. This was surprising and unprofessional.
Given my overall positive experience with the medical team, I’m surprised that such attitudes have persisted. While I know the names of the individuals involved, I am unable to share them here. However, I encourage others who have faced similar experiences to bring these concerns to management’s attention for improvement.