1 /5 Shauna Herrera: How this hospital has managed to stay under performing for over 30 years, I can’t even Comprehend. As soon as I got admitted by ER recently, I sat in the waiting table for a while explained to a relative this was the same place I went to at 17 with a gash on my throat, and got left untreated. I am explaining this to my relative because in the background someone was screaming in excruciating pain for quite a while as if no body is even attending to this person. Now, I a m in my 40’s and this time I got transferred from my CHN through an ambulance, and all of the excellent treatment was done on the ambulance providers. They told me everything they were given to me as they gave it to me. When I got to the ER the girls were very functional and making sure that provided for, setting up with the momentum that the Ambulance had brought in. Then the shift changed right away, and I just got left there. Supposedly the doctor wanted me to stay overnight. By 9 pm, I never got a room, food, and had to beg for pain med. The second shift attendee started debasing my request with sarcastic innuendo blaming my need to simply undo my measuring devices to use the restroom as a reason for his neglect; first you don’t argue with any body in the professional world, and second, these are caretakers who should be more than that. I was peeing in my pants because of the coughing and, and he would yell at me for getting up to go to the restroom to try to not pee in my pants. And I’m being very professional about everything asking to have a different nurse serve me, and right away all the whole staff went into was a defense mode making me the enemy of the whole ER . “ Be quiet we don’t want people to know how bad this facility is..” The rest of the staff on the shift argued the whole time. I’d ask for something and they never bring it to me. Then when I’d ask again that’s when they would find an excuse to bring it up as an argument. This is the most self-centered group of caregivers I have ever seen in my life. They should all have been in a different profession. When somebody just asks you for water and you have to turn it into an argument, there’s something wrong with the maturity level of the people running these emergency rooms. They even went to the extent of calling the security, altering my file saying “I was denying service when I was not they were refusing to give me Service.” The whole time I was there I felt like I was being held against my will and under the contingent that the doctor would show up in the morning with my prescription and a diagnosis. I had seen YouTube videos of hospitals like this in California, and they are the most horrific videos you’ll ever see of a hospital being ran as a pseudo prison facility. Because that’s how they treat the inmates inside the prison - NOT civil society. Southeast Memorial in 30 years hasn’t changed. They have always neglected their service in the emergency room. One would expect to have exceptional service in 2024, it doesn’t exist at that facility.
