Memorial Hermann | Rockets Orthopedic Hospital - Bellaire (TX)

5 /5 Adrienne Trevino: Honestly, this is THE place to have surgery. This is a VERY strong recommendation. They are SUPER focused on preventing infection, especially by focusing on ONLY elective procedures. The center/hospital can make sure that every procedure is done correctly (and to the highest standards. Im less than 10 days out from my knee surgery, and am completely surprised by how good Im doing.

1 /5 Maggie Oxman: Everyone that helped with my dads surgery and post-care ranged from okay to nice but if I were to give advice to prospective patients/caregivers absolutely do not use the EASE app for updates because they have no standard procedure of when to update or who is responsible for it, and they even admitted that few people have access to send the updates or even use the software itself. We asked for home Healthcare and fully booked with a company that didnt even offer the services we had requested, so that was a huge waste of time and delayed my fathers care. They released him on a Saturday when they knew that there would be no care options for him until Monday at the earliest, and here we are on a Wednesday (3 whole days after being discharged, 7th day after surgery) and a home Healthcare specialist is just now able to come. We have tried to talk to the surgeon or PA about pain levels and received no response or help whatsoever, and anytime they said during the stay or after that they would get back to us has turned out to be an empty promise. Horribly traumatizing and unprofessional experience for both the patient and their caregiver, and we could not recommend enough to stay far away from this place and their ineptitude.

5 /5 Mary: So far, I don’t have any complaints. Dr. Lowe repaired my son’s lateral meniscus and the staff, nurses and everyone in between has been terrific! Could use a little more waiting areas for post surgery

2 /5 William Gambino: Got surgery from Dr. Maldonado to correct the Femoral Acetabular Impingement in both of my hips; surgery and recovery went great. However, the two stars is for the extremely unclear/confusing out of pocket expenses the hospital billing department has been trying to put on me; first I had to pay 10,000$, but I disputed that and got it down to several thousand dollars, and I recently paid it off. But then right when they close for the day today, I get a bill saying I owe 2,500$?? I will be disputing this as well because I cant afford to be paying these suspicious bills. [EDIT] The 2,500$ ended up being what I owed from my last surgery, and I didn’t even know about it until it came in the mail—3 months after the surgery.

5 /5 Tradia Wilder: I just had my second knee replacement surgery and I could not have had a better experience. From Dr. Mathis to the nursing assistants. Everyone was great. I have never felt so safe and cared for. Thank you to the entire team for making me as comfortable and confident as possible. Dr. Mathis was referred to be by another fantastic Dr. (Dr. Mihalko in memphis) and I couldn’t be more satisfied with both Drs. This is the place to have surgery! Forever grateful.❤️