2 /5 Chidera Eneh: I had one of the most frustrating mechanic experiences at Lovefield Auto. I called ahead and spoke with Lloyd for 15 minutes, clearly explaining the issue—my 2020 Honda HR-V was diagnosed by the dealership with a bad right strut. He quoted me over $900 for the repair but said I had to wait a full week to bring the car in. Fine—I waited.
I dropped the car off promptly at 8AM. Radio silence until 2PM, when they finally said they test drove it but didn’t hear the sound. I told them: you have to turn the wheel—of course you won’t hear anything driving in a straight line. Two more hours passed. I had to call them back at 4:30PM for an update.
Then came the kicker: they told me they did finally hear the noise after turning the wheel—but said they weren’t sure what to do. Lloyd literally said they checked mechanic forums and Reddit and that fixing the strut might or might not solve the problem. A 50/50 chance, he said. They even mentioned it might be the shock, which doesn’t align at all with what I know or what the dealership diagnosed.
By 5PM (closing time), I was told the car “seems drivable” and that if the noise bothers me, I can come fix it—but they weren’t sure it would help. No confidence, no real diagnostic work, and zero follow-through. I felt completely brushed off and left with more questions than answers.
If you value your time, money, and peace of mind, go somewhere else. This shop wasted a week of my time and gave me nothing in return but confusion.
